{"id":948,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"http:\/\/helpvn.mshopkeeper.misa.local\/vi\/?post_type=ht_kb&#038;p=948"},"modified":"2026-05-19T11:40:28","modified_gmt":"2026-05-19T04:40:28","slug":"nhan_va_xu_ly_don_hang_online_tren_mshop_sendo","status":"publish","type":"ht_kb","link":"\/v1\/kb\/nhan_va_xu_ly_don_hang_online_tren_mshop_sendo","title":{"rendered":"Nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng online tr\u00ean MISA eShop"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<p>B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch theo d\u00f5i v\u00e0 x\u1eed l\u00fd tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng t\u1eeb Sendo tr\u00ean ph\u1ea7n m\u1ec1m MISA eShop (PC), bao g\u1ed3m c\u00e1c b\u01b0\u1edbc xem, l\u1ecdc, x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i v\u00e0 c\u00e1c l\u01b0u \u00fd khi \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u gi\u1eefa Sendo v\u00e0 OCM. Ph\u1ea1m vi \u00e1p d\u1ee5ng cho nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online s\u1eed d\u1ee5ng MISA eShop k\u1ebft n\u1ed1i v\u1edbi Sendo.<\/p>\n<h3><b>2. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/b><\/h3>\n<p><strong>B\u01b0\u1edbc 1.<\/strong> Tr\u00ean giao di\u1ec7n b\u1ea3n h\u00e0ng, ch\u1ecdn bi\u1ec3u t\u01b0\u1ee3ng <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19023\" src=\"\/v1\/wp-content\/uploads\/2024\/06\/Capture-1.png\" alt=\"\" width=\"33\" height=\"31\" \/> v\u00e0 ch\u1ecdn <strong>\u0110\u01a1n h\u00e0ng online<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20709 size-full\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/Capture-48.png\" alt=\"\" width=\"1809\" height=\"840\" srcset=\"\/v1\/wp-content\/uploads\/2020\/01\/Capture-48.png 1809w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-48-300x139.png 300w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-48-1024x475.png 1024w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-48-768x357.png 768w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-48-50x23.png 50w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-48-1536x713.png 1536w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-48-60x28.png 60w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-48-100x46.png 100w\" sizes=\"auto, (max-width: 1809px) 100vw, 1809px\" \/><\/p>\n<p><strong>B\u01b0\u1edbc 2.<\/strong> Ch\u1ecdn m\u1ee5c Sendo \u0111\u1ec3 x\u1eed l\u00fd \u0111\u01a1n<\/p>\n<p>H\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb to\u00e0n b\u1ed9 \u0111\u01a1n h\u00e0ng t\u1eeb s\u00e0n v\u1ec1 v\u00e0 g\u1eedi c\u1eeda h\u00e0ng x\u1eed l\u00fd<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20707 size-full\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/Capture-47.png\" alt=\"\" width=\"1893\" height=\"866\" srcset=\"\/v1\/wp-content\/uploads\/2020\/01\/Capture-47.png 1893w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-47-300x137.png 300w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-47-1024x468.png 1024w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-47-768x351.png 768w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-47-50x23.png 50w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-47-1536x703.png 1536w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-47-60x27.png 60w, \/v1\/wp-content\/uploads\/2020\/01\/Capture-47-100x46.png 100w\" sizes=\"auto, (max-width: 1893px) 100vw, 1893px\" \/><\/p>\n<p><strong>B\u01b0\u1edbc 3.<\/strong> Ch\u1ecdn \u0111\u01a1n h\u00e0ng ho\u1eb7c nhi\u1ec1u \u0111\u01a1n h\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd h\u00e0ng lo\u1ea1t<\/p>\n<h3><strong>3. L\u01b0u \u00fd<\/strong><\/h3>\n<h4><span style=\"font-size: 14pt;\"><b>3.1. L\u01b0u \u00fd khi \u0111\u1ed3ng b\u1ed9 h\u00e0ng h\u00f3a<\/b><\/span><\/h4>\n<ul>\n<li>Trong tr\u01b0\u1eddng h\u1ee3p khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t mua h\u00e0ng tr\u00ean Sendo c\u00f3 nh\u1eefng h\u00e0ng h\u00f3a ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 v\u1edbi h\u00e0ng h\u00f3a c\u1ee7a OCM, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd hi\u1ec3n th\u1ecb c\u1ea3nh b\u00e1o khi nh\u1ea5n <b>S\u1eb5n s\u00e0ng giao h\u00e0ng<\/b> ho\u1eb7c <b>Nh\u1eadn x\u1eed l\u00fd<\/b>. Khi \u0111\u00f3, shop c\u1ea7n ch\u1ecdn h\u00e0ng h\u00f3a tr\u00ean MISA eShop t\u01b0\u01a1ng \u1ee9ng v\u1edbi h\u00e0ng kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t tr\u00ean \u0111\u01a1n h\u00e0ng Sendo tr\u01b0\u1edbc khi nh\u1ea5n <b>Nh\u1eadn x\u1eed l\u00fd<\/b> ho\u1eb7c <b>X\u00e1c nh\u1eadn c\u00f2n h\u00e0ng<\/b>.<\/li>\n<li>Sau khi nh\u1ea5n <b>Nh\u1eadn x\u1eed l\u00fd<\/b> ho\u1eb7c <b>X\u00e1c nh\u1eadn c\u00f2n h\u00e0ng<\/b>, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd t\u1ea1o h\u00f3a \u0111\u01a1n giao h\u00e0ng trong s\u1ed5 giao h\u00e0ng \u1edf tr\u1ea1ng th\u00e1i <b>\u0110ang giao h\u00e0ng<\/b>, \u0111\u1ed3ng th\u1eddi c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng tr\u00ean danh s\u00e1ch \u0111\u01a1n h\u00e0ng OCM v\u1ec1 <b>\u0110ang giao h\u00e0ng<\/b>.<\/li>\n<\/ul>\n<h4><strong>3.2. C\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng<\/strong><\/h4>\n<ul>\n<li>Khi tr\u00ean Sendo ti\u1ebfn h\u00e0nh nh\u1eadn v\u00e0 giao h\u00e0ng th\u00e0nh c\u00f4ng cho kh\u00e1ch, \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i tr\u00ean Sendo l\u00e0 giao h\u00e0ng th\u00e0nh c\u00f4ng. V\u1edbi \u0111\u01a1n h\u00e0ng c\u00f3 thu COD, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng tr\u00ean s\u1ed5 giao h\u00e0ng PC v\u00e0 \u0111\u01a1n h\u00e0ng tr\u00ean OCM v\u1ec1 tr\u1ea1ng th\u00e1i <b>Ch\u1edd thu COD<\/b>. \u0110\u1ed1i v\u1edbi \u0111\u01a1n h\u00e0ng kh\u00f4ng thu COD, tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng s\u1ebd c\u1eadp nh\u1eadt v\u1ec1 tr\u1ea1ng th\u00e1i <b>Ho\u00e0n th\u00e0nh<\/b>.<\/li>\n<li>Khi Sendo giao h\u00e0ng th\u1ea5t b\u1ea1i, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i c\u1ee7a \u0111\u01a1n h\u00e0ng tr\u00ean s\u1ed5 giao h\u00e0ng PC v\u00e0 \u0111\u01a1n h\u00e0ng tr\u00ean OCM v\u1ec1 tr\u1ea1ng th\u00e1i <b>Th\u1ea5t b\u1ea1i<\/b>.<\/li>\n<li>Khi kh\u00e1ch h\u00e0ng h\u1ee7y \u0111\u01a1n h\u00e0ng ho\u1eb7c shop h\u1ee7y \u0111\u01a1n h\u00e0ng tr\u00ean k\u00eanh b\u00e1n h\u00e0ng Sendo, \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i v\u1ec1 <b>\u0110\u00e3 h\u1ee7y<\/b>.<\/li>\n<\/ul>\n<h4><strong>3.3. X\u1eed l\u00fd th\u1ee7 c\u00f4ng tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng<\/strong><\/h4>\n<ul>\n<li>Shop c\u0169ng c\u00f3 th\u1ec3 t\u1ef1 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng b\u1eb1ng c\u00e1ch nh\u1ea5n ch\u1ecdn v\u00e0o c\u00e1c ch\u1ee9c n\u0103ng <b>Ho\u00e0n th\u00e0nh<\/b> ho\u1eb7c <b>Giao h\u00e0ng th\u1ea5t b\u1ea1i<\/b>. Tuy nhi\u00ean, sau khi t\u1ef1 c\u1eadp nh\u1eadt \u0111\u01a1n h\u00e0ng b\u1eb1ng tay th\u00ec ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd kh\u00f4ng \u0111\u1ed3ng b\u1ed9 \u0111\u01b0\u1ee3c tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng tr\u00ean Sendo v\u1ec1 OCM n\u1eefa<\/li>\n<\/ul>\n<p><em><strong>Ch\u00fac anh\/ch\u1ecb thao t\u00e1c th\u00e0nh c\u00f4ng!<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch theo d\u00f5i v\u00e0 x\u1eed l\u00fd tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng t\u1eeb Sendo tr\u00ean ph\u1ea7n m\u1ec1m MISA eShop (PC), bao g\u1ed3m c\u00e1c b\u01b0\u1edbc xem, l\u1ecdc, x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i v\u00e0 c\u00e1c l\u01b0u \u00fd khi \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u gi\u1eefa Sendo&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[591],"ht-kb-tag":[],"class_list":["post-948","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-don-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng online tr\u00ean MISA eShop - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/v1\/kb\/nhan_va_xu_ly_don_hang_online_tren_mshop_sendo\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng online tr\u00ean MISA eShop - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam\" \/>\n<meta property=\"og:description\" content=\"1. 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