{"id":838,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"http:\/\/helpvn.mshopkeeper.misa.local\/vi\/?post_type=ht_kb&#038;p=838"},"modified":"2026-05-26T16:26:32","modified_gmt":"2026-05-26T09:26:32","slug":"nhan_va_xu_ly_don_hang_online","status":"publish","type":"ht_kb","link":"\/v1\/kb\/nhan_va_xu_ly_don_hang_online","title":{"rendered":"Nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng Shopee tr\u00ean OCM"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<p>B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng Shopee tr\u1ef1c ti\u1ebfp tr\u00ean ph\u1ea7n m\u1ec1m OCM m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng qua MISA eShop. N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i, l\u01b0u \u00fd khi \u0111\u1ed3ng b\u1ed9 h\u00e0ng h\u00f3a v\u00e0 tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng gi\u1eefa Shopee v\u00e0 OCM. Ph\u1ea1m vi \u00e1p d\u1ee5ng cho c\u00e1c c\u1eeda h\u00e0ng s\u1eed d\u1ee5ng OCM c\u00f3 k\u1ebft n\u1ed1i v\u1edbi Shopee.<\/p>\n<h3><b>2. Xem phim h\u01b0\u1edbng d\u1eabn<\/b><\/h3>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/380202275?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"360\"><\/iframe><\/p>\n<p>T\u1ea3i phim h\u01b0\u1edbng d\u1eabn <a href=\"https:\/\/vimeo.com\/380202275\">t\u1ea1i \u0111\u00e2y<\/a><\/p>\n<h3><b>3. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/b><\/h3>\n<ul>\n<li>Trong tr\u01b0\u1eddng h\u1ee3p shop ch\u1ec9 mua ri\u00eang OCM ho\u1eb7c mua c\u1ea3 OCM v\u00e0 MISA eShop nh\u01b0ng kh\u00f4ng t\u00edch ch\u1ecdn <strong>T\u1ef1 \u0111\u1ed9ng g\u1eedi \u0111\u01a1n v\u1ec1 c\u1eeda h\u00e0ng<\/strong> t\u1ea1i m\u00e0n h\u00ecnh thi\u1ebft l\u1eadp k\u00eanh b\u00e1n h\u00e0ng Shopee, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u1ed3ng b\u1ed9 to\u00e0n b\u1ed9 \u0111\u01a1n h\u00e0ng kh\u00e1ch \u0111\u1eb7t tr\u00ean Shopee v\u1ec1 danh s\u00e1ch \u0111\u01a1n h\u00e0ng c\u1ee7a OCM v\u00e0 cho ph\u00e9p shop t\u1ef1 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng ngay tr\u00ean m\u00e0n h\u00ecnh danh s\u00e1ch \u0111\u01a1n.<\/li>\n<li>Tr\u00ean Shopee, khi kh\u00e1ch \u0111\u1eb7t h\u00e0ng, \u0111\u01a1n h\u00e0ng s\u1ebd ph\u1ea3i qua s\u1ef1 ki\u1ec3m duy\u1ec7t c\u1ee7a Shopee tr\u01b0\u1edbc khi \u0111\u1ebfn v\u1edbi ng\u01b0\u1eddi b\u00e1n. V\u1edbi nh\u1eefng \u0111\u01a1n h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c Shopee ki\u1ec3m duy\u1ec7t, OCM v\u1eabn \u0111\u1ed3ng b\u1ed9 \u0111\u01a1n h\u00e0ng v\u1ec1 v\u1edbi tr\u1ea1ng th\u00e1i <strong>Ch\u1edd x\u1eed l\u00fd<\/strong> v\u00e0 l\u00fac n\u00e0y ng\u01b0\u1eddi b\u00e1n ch\u01b0a \u0111\u01b0\u1ee3c quy\u1ec1n x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng. Sau khi Shopee duy\u1ec7t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng, tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt t\u1eeb <strong>Ch\u1edd x\u1eed l\u00fd<\/strong> v\u1ec1 <strong>Ch\u1edd giao h\u00e0ng<\/strong>. L\u00fac n\u00e0y ng\u01b0\u1eddi b\u00e1n s\u1ebd th\u1ef1c hi\u1ec7n x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng tr\u00ean OCM \u0111\u1ec3 giao h\u00e0ng cho kh\u00e1ch.<\/li>\n<\/ul>\n<h4><b>L\u01b0u \u00fd<\/b><\/h4>\n<ul>\n<li>Nh\u1eefng \u0111\u01a1n h\u00e0ng c\u00f3 bi\u1ec3u t\u01b0\u1ee3ng <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-21699\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/Capture-224.png\" alt=\"\" width=\"23\" height=\"24\" \/> l\u00e0 nh\u1eefng \u0111\u01a1n h\u00e0ng trong \u0111\u00f3 c\u00f3 1 ho\u1eb7c nhi\u1ec1u h\u00e0ng h\u00f3a ch\u01b0a li\u00ean k\u1ebft v\u1edbi s\u00e0n.<\/li>\n<li>\u0110\u01a1n h\u00e0ng c\u00f3 n\u00fat <strong>Nh\u1eadn x\u1eed l\u00fd<\/strong> l\u00e0 \u0111\u01a1n \u0111\u00e3 s\u1eb5n s\u00e0ng giao h\u00e0ng tr\u00ean s\u00e0n.<\/li>\n<li>\u0110\u01a1n h\u00e0ng c\u00f3 n\u00fat <strong>S\u1eb5n s\u00e0ng giao h\u00e0ng<\/strong> l\u00e0 \u0111\u01a1n ch\u01b0a th\u1ef1c hi\u1ec7n S\u1eb5n s\u00e0ng giao h\u00e0ng tr\u00ean s\u00e0n.<\/li>\n<li>Ri\u00eang tr\u00ean Sendo:\n<ul>\n<li>Nh\u1eefng \u0111\u01a1n c\u00f3 n\u00fat <strong>X\u00e1c nh\u1eadn c\u00f2n h\u00e0ng<\/strong> l\u00e0 \u0111\u01a1n ch\u01b0a x\u00e1c nh\u1eadn c\u00f2n h\u00e0ng tr\u00ean s\u00e0n.<\/li>\n<li>Nh\u1eefng \u0111\u01a1n c\u00f3 n\u00fat <strong>Nh\u1eadn x\u1eed l\u00fd<\/strong> l\u00e0 \u0111\u01a1n \u0111\u00e3 x\u00e1c nh\u1eadn c\u00f2n h\u00e0ng tr\u00ean Sendo.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1574319234930.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Nh\u1ea5n ch\u1ecdn <strong>Giao h\u00e0ng<\/strong> \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng \u0111ang trong tr\u1ea1ng th\u00e1i <strong>Ch\u1edd giao h\u00e0ng<\/strong>.<\/li>\n<\/ul>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n h\u1ed7 tr\u1ee3 c\u1ea3 2 h\u00ecnh th\u1ee9c G\u1eedi h\u00e0ng t\u1ea1i b\u01b0u c\u1ee5c v\u00e0 \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ebfn l\u1ea5y h\u00e0ng, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh <strong>Ch\u1ecdn h\u00ecnh th\u1ee9c l\u1ea5y h\u00e0ng<\/strong> \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn. Sau khi ch\u1ecdn h\u00ecnh th\u1ee9c l\u1ea5y h\u00e0ng v\u00e0 x\u00e1c nh\u1eadn, \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1eeb tr\u1ea1ng th\u00e1i <strong>Ch\u1edd giao h\u00e0ng<\/strong> th\u00e0nh <strong>\u0110ang giao h\u00e0ng<\/strong>. \u0110\u1ed3ng th\u1eddi c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng tr\u00ean Shopee t\u1eeb <strong>Ch\u1edd x\u1eed l\u00fd<\/strong> sang <strong>\u0110\u00e3 x\u1eed l\u00fd<\/strong>.<\/p>\n<ul>\n<li>Nh\u1ea5n <strong>H\u1ee7y \u0111\u01a1n<\/strong> \u0111\u1ec3 h\u1ee7y \u0111\u01a1n h\u00e0ng tr\u00ean Shopee.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1574320167820.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Trong tr\u01b0\u1eddng h\u1ee3p khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng tr\u00ean Shopee nh\u01b0ng c\u00f3 nh\u1eefng h\u00e0ng h\u00f3a ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 v\u1edbi h\u00e0ng h\u00f3a tr\u00ean OCM, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd hi\u1ec3n th\u1ecb icon <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1574320577497.png\" alt=\"\" \/> \u0111\u1ec3 nh\u1eadn bi\u1ebft \u0111\u01a1n h\u00e0ng \u0111ang c\u00f3 h\u00e0ng h\u00f3a ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9, \u0111\u1ed3ng th\u1eddi hi\u1ec3n th\u1ecb c\u1ea3nh b\u00e1o khi nh\u1ea5n <strong>Giao h\u00e0ng<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1574320753771.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Nh\u1ea5n <strong>\u0110\u1ed3ng \u00fd<\/strong>, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh chi ti\u1ebft \u0111\u01a1n h\u00e0ng. \u0110\u1ec3 ti\u1ebfp t\u1ee5c x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, shop c\u1ea7n ch\u1ecdn h\u00e0ng h\u00f3a tr\u00ean OCM t\u01b0\u01a1ng \u1ee9ng v\u1edbi h\u00e0ng h\u00f3a kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t tr\u00ean Shopee, sau \u0111\u00f3 nh\u1ea5n Giao h\u00e0ng \u0111\u1ec3 ti\u1ebfp t\u1ee5c x\u1eed l\u00fd \u0111\u01a1n.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1574321376902.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Sau khi nh\u1ea5n Giao h\u00e0ng xong, \u0111\u01a1n h\u00e0ng s\u1ebd chuy\u1ec3n t\u1eeb tr\u1ea1ng th\u00e1i <strong>Ch\u1edd giao h\u00e0ng<\/strong> th\u00e0nh <strong>\u0110ang giao h\u00e0ng<\/strong>. K\u1ec3 t\u1eeb l\u00fac n\u00e0y, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd \u0111\u1ed3ng b\u1ed9 tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng t\u1eeb Shopee v\u1ec1 OCM \u0111\u1ec3 shop c\u00f3 th\u1ec3 theo d\u00f5i \u0111\u01b0\u1ee3c tr\u1ea1ng th\u00e1i c\u1ee7a t\u1eebng \u0111\u01a1n h\u00e0ng.<\/li>\n<li>Khi tr\u00ean Shopee ti\u1ebfn h\u00e0nh nh\u1eadn v\u00e0 giao h\u00e0ng th\u00e0nh c\u00f4ng cho kh\u00e1ch, \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i tr\u00ean Shopee l\u00e0 giao h\u00e0ng th\u00e0nh c\u00f4ng. V\u1edbi \u0111\u01a1n h\u00e0ng c\u00f3 thu COD, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng tr\u00ean OCM v\u1ec1 tr\u1ea1ng th\u00e1i <strong>Ch\u1edd thu cod<\/strong>. \u0110\u1ed1i v\u1edbi \u0111\u01a1n h\u00e0ng kh\u00f4ng thu COD, tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng s\u1ebd c\u1eadp nh\u1eadt v\u1ec1 tr\u1ea1ng th\u00e1i <strong>Ho\u00e0n th\u00e0nh<\/strong> v\u00e0 d\u1eebng c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i tr\u00ean Shopee xu\u1ed1ng OCM. Khi shop nh\u1eadn \u0111\u01b0\u1ee3c ti\u1ec1n h\u00e0ng Shopee chuy\u1ec3n tr\u1ea3 s\u1ebd nh\u1ea5n <strong>Thu cod<\/strong> \u0111\u1ec3 chuy\u1ec3n tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng t\u1eeb <strong>Ch\u1edd thu cod<\/strong> sang <strong>Ho\u00e0n th\u00e0nh<\/strong>.<\/li>\n<li>Khi Shopee giao h\u00e0ng th\u1ea5t b\u1ea1i, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i c\u1ee7a \u0111\u01a1n h\u00e0ng tr\u00ean OCM v\u1ec1 tr\u1ea1ng th\u00e1i <strong>Th\u1ea5t b\u1ea1i<\/strong> v\u00e0 d\u1eebng c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i tr\u00ean Shopee xu\u1ed1ng OCM. Khi Shopee ho\u00e0n tr\u1ea3 h\u00e0ng cho shop, nh\u1ea5n <strong>Chuy\u1ec3n Ho\u00e0n<\/strong> \u0111\u1ec3 chuy\u1ec3n tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng t\u1eeb <strong>Th\u1ea5t b\u1ea1i<\/strong> v\u1ec1 <strong>\u0110\u00e3 chuy\u1ec3n ho\u00e0n<\/strong>.<\/li>\n<li>Khi kh\u00e1ch h\u00e0ng h\u1ee7y \u0111\u01a1n h\u00e0ng ho\u1eb7c shop h\u1ee7y \u0111\u01a1n h\u00e0ng tr\u00ean k\u00eanh b\u00e1n h\u00e0ng Shopee, \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i <strong>\u0110\u00e3 h\u1ee7y<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1574324593779.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Trong tr\u01b0\u1eddng h\u1ee3p ch\u01b0\u01a1ng tr\u00ecnh ch\u01b0a \u0111\u1ed3ng b\u1ed9 k\u1ecbp th\u1eddi tr\u1ea1ng th\u00e1i t\u1eeb Shopee v\u1ec1 OCM, t\u00edch ch\u1ecdn v\u00e0o \u0111\u01a1n h\u00e0ng shop mu\u1ed1n c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i v\u00e0 b\u1ea5m <strong>C\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i giao v\u1eadn<\/strong> tr\u00ean OCM \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng m\u1edbi nh\u1ea5t t\u1eeb Shopee.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1574324797561.png\" alt=\"\" \/><\/p>\n<h4><b>L\u01b0u \u00fd<\/b><\/h4>\n<ul>\n<li>Shop c\u0169ng c\u00f3 th\u1ec3 t\u1ef1 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng b\u1eb1ng c\u00e1ch nh\u1ea5n ch\u1ecdn ch\u1ee9c n\u0103ng <strong>Ho\u00e0n th\u00e0nh<\/strong> ho\u1eb7c <strong>Giao h\u00e0ng th\u1ea5t b\u1ea1i<\/strong>. Tuy nhi\u00ean, sau khi t\u1ef1 c\u1eadp nh\u1eadt \u0111\u01a1n h\u00e0ng b\u1eb1ng tay th\u00ec ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd kh\u00f4ng \u0111\u1ed3ng b\u1ed9 \u0111\u01b0\u1ee3c tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng tr\u00ean Shopee v\u1ec1 OCM n\u1eefa.<\/li>\n<\/ul>\n<p><em><strong>Ch\u00fac anh\/ch\u1ecb thao t\u00e1c th\u00e0nh c\u00f4ng!<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng Shopee tr\u1ef1c ti\u1ebfp tr\u00ean ph\u1ea7n m\u1ec1m OCM m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng qua MISA eShop. N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i, l\u01b0u \u00fd khi \u0111\u1ed3ng b\u1ed9 h\u00e0ng h\u00f3a&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[585],"ht-kb-tag":[],"class_list":["post-838","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-don-hang-shopee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng Shopee tr\u00ean OCM - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/v1\/kb\/nhan_va_xu_ly_don_hang_online\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng Shopee tr\u00ean OCM - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam\" \/>\n<meta property=\"og:description\" content=\"1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng Shopee tr\u1ef1c ti\u1ebfp tr\u00ean ph\u1ea7n m\u1ec1m OCM m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng qua MISA eShop. 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