{"id":708,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"http:\/\/helpvn.mshopkeeper.misa.local\/vi\/?post_type=ht_kb&#038;p=708"},"modified":"2020-07-30T14:11:54","modified_gmt":"2020-07-30T07:11:54","slug":"chot_va_lap_don_hang","status":"publish","type":"ht_kb","link":"\/v1\/kb\/chot_va_lap_don_hang","title":{"rendered":"L\u1eadp \u0111\u01a1n giao h\u00e0ng Online"},"content":{"rendered":"<p><strong>1. M\u1ee5c \u0111\u00edch<\/strong><br \/>\nGi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online l\u1eadp \u0111\u01a1n giao h\u00e0ng cho kh\u00e1ch v\u00e0 g\u1eedi \u0111\u01a1n h\u00e0ng xu\u1ed1ng c\u1eeda h\u00e0ng \u0111\u1ec3 \u0111\u00f3ng g\u00f3i, giao h\u00e0ng cho kh\u00e1ch.<br \/>\n<strong>2. Xem\/t\u1ea3i phim h\u01b0\u1edbng d\u1eabn<br \/>\n<\/strong><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/290212374?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><br \/>\nT\u1ea3i phim h\u01b0\u1edbng d\u1eabn <a href=\"https:\/\/vimeo.com\/290212374\" target=\"_blank\" rel=\"noopener noreferrer\">t\u1ea1i \u0111\u00e2y<\/a> (<a href=\"cach_tai_phim_huong_dan_su_dung\">Xem h\u01b0\u1edbng d\u1eabn t\u1ea3i phim<\/a>)<br \/>\n<strong>3. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/strong><br \/>\nSau khi kh\u00e1ch h\u00e0ng ch\u1ed1t \u0111\u01a1n h\u00e0ng, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online th\u1ef1c hi\u1ec7n l\u1eadp \u0111\u01a1n h\u00e0ng cho kh\u00e1ch theo c\u00e1c b\u01b0\u1edbc sau:<br \/>\n1. T\u1ea1i m\u00e0n h\u00ecnh <strong>B\u00e1n h\u00e0ng<\/strong>, nh\u1ea5n <strong>T\u1ea1o \u0111\u01a1n h\u00e0ng<\/strong>.<br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569836190343.png\" alt=\"\" \/><\/p>\n<p>2. T\u00ecm ki\u1ebfm v\u00e0 ch\u1ecdn h\u00e0ng h\u00f3a kh\u00e1ch \u0111\u1eb7t. (C\u00f3 th\u1ec3 nh\u1eadp t\u00ean, m\u00e3 h\u00e0ng h\u00f3a m\u00e3 v\u1ea1ch ho\u1eb7c qu\u00e9t m\u00e3 v\u1ea1ch \u0111\u1ec3 ch\u1ecdn h\u00e0ng h\u00f3a v\u00e0o \u0111\u01a1n \u0111\u1eb7t h\u00e0ng).<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569836341236.png\" alt=\"\" \/><br \/>\n3. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch mu\u1ed1n t\u0103ng gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, thay \u0111\u1ed5i \u0111\u01a1n v\u1ecb t\u00ednh, gi\u00e1 b\u00e1n s\u1ea3n ph\u1ea9m ho\u1eb7c c\u00f3 khuy\u1ebfn m\u1ea1i theo m\u1eb7t h\u00e0ng nh\u1ea5n ch\u1ecdn v\u00e0o d\u00f2ng s\u1ea3n ph\u1ea9m c\u1ea7n thay \u0111\u1ed5i \u0111\u1ec3 thay \u0111\u1ed5i.<br \/>\n<img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1575686746242.png\" alt=\"\" \/><br \/>\n4. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1 tr\u00ean h\u00f3a \u0111\u01a1n, nh\u1ea5n <strong>Khuy\u1ebfn m\u1ea1i h\u00f3a \u0111\u01a1n<\/strong> \u0111\u1ec3 ghi nh\u1eadn khuy\u1ebfn m\u1ea1i cho kh\u00e1ch.<br \/>\n5. Tr\u01b0\u1eddng h\u1ee3p c\u00f3 thu ph\u00ed giao h\u00e0ng t\u1eeb kh\u00e1ch, nh\u1ea5n<strong> Ph\u00ed GH thu kh\u00e1ch<\/strong> v\u00e0 nh\u1eadp s\u1ed1 ti\u1ec1n. Tr\u01b0\u1eddng h\u1ee3p c\u1eeda h\u00e0ng c\u00f3 \u0111\u0103ng k\u00fd giao h\u00e0ng v\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n: Giao h\u00e0ng nhanh, Giao h\u00e0ng ti\u1ebft ki\u1ec7m, ViettelPost, Ahamove. Ch\u00fang ta c\u00f3 th\u1ec3 tra c\u1ee9u ph\u00ed giao h\u00e0ng t\u1eeb c\u00e1c \u0111\u1ed1i t\u00e1c n\u00e0y tr\u00ean OCM. Xem chi ti\u1ebft <a href=\"tra_cuu_phi_giao_hang_tren_ocm\">t\u1ea1i \u0111\u00e2y<\/a>.<br \/>\n6. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch c\u00f3 \u0111\u1eb7t c\u1ecdc ti\u1ec1n, nh\u1ea5n <strong>\u0110\u1eb7t c\u1ecdc<\/strong> v\u00e0 nh\u1eadp s\u1ed1 ti\u1ec1n kh\u00e1ch \u0111\u1eb7t c\u1ecdc cho c\u1eeda h\u00e0ng. S\u1ed1 ti\u1ec1n \u0111\u1eb7t c\u1ecdc n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c ghi nh\u1eadn l\u00e0 kho\u1ea3n \u0111\u1eb7t c\u1ecdc b\u1eb1ng Ti\u1ec1n g\u1eedi tr\u00ean MISA eShop<br \/>\n7. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch c\u00f3 th\u00f4ng tin c\u1ea7n ghi ch\u00fa, nh\u1ea5n <strong>Ghi ch\u00fa \u0111\u01a1n h\u00e0ng<\/strong> v\u00e0 nh\u1eadp th\u00f4ng tin cho kh\u00e1ch.<br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569836541564.png\" alt=\"\" \/><\/p>\n<p>8. Trong qu\u00e1 tr\u00ecnh l\u1eadp \u0111\u01a1n h\u00e0ng, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online c\u00f3 th\u1ec3 l\u01b0u lai \u0111\u01a1n h\u00e0ng \u0111ang l\u1eadp d\u1edf dang \u0111\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch kh\u00e1c ho\u1eb7c ch\u1edd kh\u00e1ch mua ch\u1ed1t \u0111\u01a1n h\u00e0ng b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o ch\u1ee9c n\u0103ng l\u01b0u t\u1ea1m \u0111\u01a1n h\u00e0ng ho\u1eb7c nh\u1ea5n <strong>H\u1ee7y \u0111\u01a1n<\/strong> \u0111\u1ec3 h\u1ee7y \u0111\u01a1n h\u00e0ng \u0111ang l\u1eadp.<br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569836656748.png\" alt=\"\" \/><\/p>\n<p>9. Khi \u0111\u00e3 l\u01b0u t\u1ea1m \u0111\u01a1n h\u00e0ng, tr\u00ean m\u00e0n h\u00ecnh b\u00e1n h\u00e0ng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng l\u1ecdc t\u00ecm \u0111\u01a1n h\u00e0ng \u0111\u00e3 l\u01b0u \u0111\u1ec3 ti\u1ebfp t\u1ee5c ho\u00e0n th\u00e0nh \u0111\u01a1n h\u00e0ng \u0111ang \u0111ang d\u1edf dang ho\u1eb7c h\u1ee7y \u0111\u01a1n l\u01b0u t\u1ea1m.<br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569836989964.png\" alt=\"\" \/><\/p>\n<p>10. Nh\u1ea5n <strong>Ti\u1ebfp t\u1ee5c.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569837054981.png\" alt=\"\" \/><\/p>\n<p>11. Nh\u1eadp th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn: t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 giao h\u00e0ng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570521020737.png\" alt=\"\" \/><\/p>\n<p>12. Nh\u1eadp th\u00f4ng tin \u0111\u01a1n h\u00e0ng: tr\u1ecdng l\u01b0\u1ee3ng, k\u00edch th\u01b0\u1edbc.<br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570520995001.png\" alt=\"\" \/><\/p>\n<p>13. Ch\u1ecdn th\u00f4ng tin \u0111\u1ed1i t\u00e1c giao h\u00e0ng: Trong TH \u0111\u1ed1i t\u00e1c giao h\u00e0ng l\u00e0 t\u1ed5 ch\u1ee9c ch\u1ecdn Lo\u1ea1i d\u1ecbch v\u1ee5, h\u00ecnh th\u1ee9c giao h\u00e0ng<br \/>\n14. Ch\u1ecdn th\u1eddi gian giao h\u00e0ng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570520971283.png\" alt=\"\" \/><\/p>\n<p>15.<strong> G\u1eedi \u0111\u01a1n h\u00e0ng<\/strong>: Trong b\u01b0\u1edbc cu\u1ed1i c\u00f9ng \u0111\u1ec3 t\u1ea1o \u0111\u01a1n h\u00e0ng x\u1ea3y ra hai tr\u01b0\u1eddng h\u1ee3p l\u00e0 c\u1eeda h\u00e0ng ch\u1ec9 d\u00f9ng ri\u00eang OCM \u0111\u1ec3 b\u00e1n h\u00e0ng v\u00e0 c\u1eeda h\u00e0ng d\u00f9ng c\u1ea3 eSHOP \u0111\u1ec3 b\u00e1n h\u00e0ng. \u0110\u1ed1i v\u1edbi m\u1ed7i tr\u01b0\u1eddng h\u1ee3p s\u1ebd c\u00f3 c\u00e1ch t\u1ea1o \u0111\u01a1n v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng kh\u00e1c nhau. C\u1ee5 th\u1ec3:<br \/>\n<strong>&#8211; TH1: C\u1eeda h\u00e0ng d\u00f9ng ph\u1ea7n m\u1ec1m MISA eShop \u0111\u1ec3 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng<\/strong><br \/>\n+Sau khi ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc nh\u1eadp th\u00f4ng tin \u0111\u01a1n h\u00e0ng, nh\u1ea5n <strong>G\u1eedi c\u1eeda h\u00e0ng<\/strong>. Khi \u0111\u00f3 \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi ngay sang MISA eShop \u0111\u1ec3 thu ng\u00e2n ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd.<br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570522143457.png\" alt=\"\" \/><\/p>\n<p>+C\u1eeda h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o \u0111\u01a1n v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng tr\u00ean OCM b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570522360152.png\" alt=\"\" \/> v\u00e0 ch\u1ecdn <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570522398270.png\" alt=\"\" \/> ho\u1eb7c nh\u1ea5n Giao h\u00e0ng ngay \u0111\u1ec3 g\u1eedi \u0111\u01a1n \u0111ang l\u1eadp sang b\u00ean \u0111\u01a1n v\u1ecb giao v\u1eadn<br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570522290705.png\" alt=\"\" \/><\/p>\n<p><strong><em>L\u01b0u \u00fd:<\/em><\/strong> Sau khi g\u1eedi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c g\u1eedi sang MISA eShop, thu ng\u00e2n s\u1ebd th\u1ef1c hi\u1ec7n ti\u1ebfp nh\u1eadn X\u1eed l\u00fd \u0111\u01a1n h\u00e0ng v\u00e0 chuy\u1ec3n cho \u0111\u1ed1i t\u00e1c giao h\u00e0ng. Xem h\u01b0\u1edbng d\u1eabn chi ti\u1ebft <a href=\"test\">t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n<p>&#8211; <strong>TH2: C\u1eeda h\u00e0ng ch\u1ec9 d\u00f9ng ph\u1ea7n m\u1ec1m OCM \u0111\u1ec3 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng<\/strong><br \/>\n+ Trong tr\u01b0\u1eddng h\u1ee3p c\u1eeda h\u00e0ng ch\u1ec9 d\u00f9ng duy nh\u1ea5t ph\u1ea7n m\u1ec1m OCM \u0111\u1ec3 b\u00e1n h\u00e0ng, sau khi ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc nh\u1eadp th\u00f4ng tin \u0111\u01a1n h\u00e0ng, nh\u1ea5n <strong>T\u1ea1o \u0111\u01a1n h\u00e0ng. <\/strong>Khi \u0111\u00f3 \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u v\u00e0o tab <strong>\u0110\u01a1n h\u00e0ng<\/strong> v\u1edbi tr\u1ea1ng th\u00e1i <strong>Ch\u1edd giao h\u00e0ng<\/strong> \u0111\u1ec3 ch\u1edd x\u1eed l\u00fd.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570522743019.png\" alt=\"\" \/><\/p>\n<p>+ Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 ch\u1ecdn <strong>giao h\u00e0ng<\/strong> ngay n\u1ebfu \u0111\u00e3 ch\u1eafc ch\u1eafn c\u00e1c th\u00f4ng tin \u0111\u1eb7t h\u00e0ng l\u00e0 \u0111\u00fang.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570524703136.png\" alt=\"\" \/><\/p>\n<p>+ Sau khi nh\u1ea5n <strong>Giao h\u00e0ng<\/strong>, \u0111\u01a1n h\u00e0ng v\u1eeba t\u1ea1o s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u v\u00e0o tab <strong>\u0110\u01a1n h\u00e0ng<\/strong> v\u1edbi tr\u1ea1ng th\u00e1i<strong> \u0110ang giao h\u00e0ng<\/strong> k\u00e8m n\u00fat <strong>Ho\u00e0n th\u00e0nh<\/strong> \u0111\u1ec3 chuy\u1ec3n tr\u1ea1ng th\u00e1i khi \u0111\u01a1n h\u00e0ng \u0111\u00e3 giao xong.<br \/>\n&#8211; C\u1eeda h\u00e0ng c\u00f3 th\u1ec3 x\u1eed l\u00fd, theo d\u00f5i \u0111\u01a1n h\u00e0ng tr\u00ean OCM. Xem chi ti\u1ebft <a href=\"xu_ly_don_hang_online_tren_ocm\">t\u1ea1i \u0111\u00e2y<\/a> .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. M\u1ee5c \u0111\u00edch Gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online l\u1eadp \u0111\u01a1n giao h\u00e0ng cho kh\u00e1ch v\u00e0 g\u1eedi \u0111\u01a1n h\u00e0ng xu\u1ed1ng c\u1eeda h\u00e0ng \u0111\u1ec3 \u0111\u00f3ng g\u00f3i, giao h\u00e0ng cho kh\u00e1ch. 2. Xem\/t\u1ea3i phim h\u01b0\u1edbng d\u1eabn T\u1ea3i phim h\u01b0\u1edbng d\u1eabn t\u1ea1i \u0111\u00e2y (Xem h\u01b0\u1edbng d\u1eabn t\u1ea3i phim) 3. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[122],"ht-kb-tag":[],"class_list":["post-708","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-quan_ly_don_hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L\u1eadp \u0111\u01a1n giao h\u00e0ng Online - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/eshop.misa.vn\/help\/vi\/kb\/chot_va_lap_don_hang\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u1eadp \u0111\u01a1n giao h\u00e0ng Online - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam\" \/>\n<meta property=\"og:description\" content=\"1. M\u1ee5c \u0111\u00edch Gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online l\u1eadp \u0111\u01a1n giao h\u00e0ng cho kh\u00e1ch v\u00e0 g\u1eedi \u0111\u01a1n h\u00e0ng xu\u1ed1ng c\u1eeda h\u00e0ng \u0111\u1ec3 \u0111\u00f3ng g\u00f3i, giao h\u00e0ng cho kh\u00e1ch. 2. Xem\/t\u1ea3i phim h\u01b0\u1edbng d\u1eabn T\u1ea3i phim h\u01b0\u1edbng d\u1eabn t\u1ea1i \u0111\u00e2y (Xem h\u01b0\u1edbng d\u1eabn t\u1ea3i phim) 3. 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