{"id":706,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"http:\/\/helpvn.mshopkeeper.misa.local\/vi\/?post_type=ht_kb&#038;p=706"},"modified":"2020-07-30T08:36:44","modified_gmt":"2020-07-30T01:36:44","slug":"tu_van_va_tra_loi_khach_hang","status":"publish","type":"ht_kb","link":"\/v1\/kb\/tu_van_va_tra_loi_khach_hang","title":{"rendered":"T\u01b0 v\u1ea5n v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>1. M\u1ee5c \u0111\u00edch<\/strong><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">Gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online qu\u1ea3n l\u00fd, tr\u1ea3 l\u1eddi tin nh\u1eafn\/b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng, t\u1eeb \u0111\u00f3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c cho kh\u00e1ch h\u00e0ng.<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>2. Xem\/t\u1ea3i phim h\u01b0\u1edbng d\u1eabn<\/strong><\/span><br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/290212410?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">T\u1ea3i phim h\u01b0\u1edbng d\u1eabn <a href=\"https:\/\/vimeo.com\/290212410\" target=\"_blank\" rel=\"noopener noreferrer\">t\u1ea1i \u0111\u00e2y<\/a> (<a href=\"cach_tai_phim_huong_dan_su_dung\">Xem h\u01b0\u1edbng d\u1eabn t\u1ea3i phim<\/a>)<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>3. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/strong><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">1. OCM t\u1ed5ng h\u1ee3p to\u00e0n b\u1ed9 tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng.<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Tr\u00ean m\u00e0n h\u00ecnh b\u00e1n h\u00e0ng, OCM \u0111ang hi\u1ec3n th\u1ecb tin nh\u1eafn b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng theo c\u00e1c tab nh\u01b0 sau:<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>TH1:<\/strong> C\u1eeda h\u00e0ng s\u1eed d\u1ee5ng chatbot c\u00f3 thi\u1ebft l\u1eadp Tin nh\u1eafn ch\u00e0o m\u1eebng<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+ Tab T\u1ea5t c\u1ea3: L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop \u0111\u00e3 \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i v\u00e0 to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page tr\u1eeb b\u00ecnh lu\u1eadn livestream<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+ Tab Tin nh\u1eafn: L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+ Tab B\u00ecnh Lu\u1eadn: L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page tr\u1eeb b\u00ecnh lu\u1eadn livestream<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+ Tab Chatbot: L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn kh\u00e1ch h\u00e0ng l\u00e2n \u0111\u1ea7u ti\u00ean nh\u1eafn tin \u0111\u1ebfn page v\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+ Tab Livestream: L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c livestream<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>TH2:<\/strong> C\u1eeda h\u00e0ng kh\u00f4ng s\u1eed d\u1ee5ng chatbot ho\u1eb7c s\u1eed d\u1ee5ng nh\u01b0ng kh\u00f4ng thi\u1ebft l\u1eadp Tin nh\u1eafn ch\u00e0o m\u1eebng<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+Tab T\u1ea5t c\u1ea3: L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop v\u00e0 to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page tr\u1eeb b\u00ecnh lu\u1eadn livestream<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+Tab Tin nh\u1eafn: L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop (bao g\u1ed3m c\u1ea3 tin nh\u1eafn \u0111\u00e3 \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i v\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i)<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+Tab B\u00ecnh Lu\u1eadn: L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page tr\u1eeb b\u00ecnh lu\u1eadn livestream<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+Tab Chatbot: Kh\u00f4ng c\u00f3 d\u1eef li\u1ec7u<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">+Tab Livestream: L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c livestream<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Nh\u1ea5n ch\u1ecdn \u0111\u1ec3 xem ri\u00eang c\u00e1c tin nh\u1eafn ho\u1eb7c b\u00ecnh lu\u1eadn t\u1eeb kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923235900.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">2. Th\u1ef1c hi\u1ec7n tr\u1ea3 l\u1eddi c\u00e1c tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">-Th\u1ef1c hi\u1ec7n tr\u1ea3 l\u1eddi tinh nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00f3 th\u1ec3 l\u1ecdc ri\u00eang nh\u1eefng tin nh\u1eafn, b\u00ecnh lu\u1eadn ch\u01b0a xem.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923257002.png\" alt=\"\" \/>&#8211; Nh\u1ea5n v\u00e0o tab<strong> Chatbot<\/strong> \u0111\u1ec3 xem t\u1ea5t c\u1ea3 tin nh\u1eafn c\u1ee7a <strong>kh\u00e1ch h\u00e0ng m\u1edbi l\u1ea7n \u0111\u1ea7u nh\u1eafn tin v\u1edbi shop<\/strong> \u0111\u1ec3 t\u01b0 v\u1ea5n, tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng: L\u01b0u \u00fd sau khi shop ph\u1ea3n h\u1ed3i l\u1ea1i tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eeba \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi s\u1ebd chuy\u1ec3n t\u1eeb tab Chatbot sang tab Tin nh\u1eafn \u0111\u1ec3 qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng \u0111\u01b0\u1ee3c shop ch\u0103m s\u00f3c<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923281138.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Nh\u1ea5n v\u00e0o tab <strong>Livestream<\/strong> \u0111\u1ec3 xem v\u00e0 tr\u1ea3 l\u1eddi t\u1ea5t c\u1ea3 <strong>b\u00ecnh lu\u1eadn tr\u00ean c\u00e1c livestream<\/strong> c\u1ee7a shop<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923317931.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; C\u00f3 th\u1ec3 l\u1ecdc ri\u00eang tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o icon l\u1ecdc ph\u00eda tr\u00ean \u0111o\u1ea1n h\u1ed9i tho\u1ea1i<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923344042.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; C\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u b\u1eb1ng tay khi ch\u01b0\u01a1ng tr\u00ecnh g\u1eb7p tr\u1ee5c tr\u1eb7c do l\u1ed7i m\u1ea1ng n\u00ean ch\u01b0a l\u1ea5y \u0111\u01b0\u1ee3c h\u1ebft d\u1eef li\u1ec7u tin nh\u1eafn t\u1eeb Fanpage sang ph\u1ea7n m\u1ec1m<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923558385.png\" alt=\"\" \/><\/span><\/p>\n<p><a name=\"CapNhatTrangThaiTinNhan\"><\/a><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; C\u00f3 th\u1ec3 c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i tin nh\u1eafn, b\u00ecnh lu\u1eadn \u0111\u00e3 \u0111\u1ecdc v\u1ec1 ch\u01b0a \u0111\u1ecdc khi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online \u0111\u00e3 xem nh\u01b0ng ch\u01b0a k\u1ecbp tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch ph\u1ea3i chu\u1ed9t v\u00e0o h\u1ed9i tho\u1ea1i mu\u1ed1n c\u1eadp nh\u1eadt l\u1ea1i tr\u1ea1ng th\u00e1i<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923592210.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; C\u00f3 th\u1ec3 l\u1ecdc t\u00ecm c\u00e1c tin nh\u1eafn, b\u00ecnh lu\u1eadn \u0111\u00e3 xem m\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567659586210.png\" alt=\"\" \/> tr\u00ean m\u00e0n h\u00ecnh b\u00e1n h\u00e0ng<\/span><\/p>\n<p><a name=\"Loctimchuatraloi\"><\/a><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"> <img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923612201.png\" alt=\"\" \/><\/span><\/p>\n<div>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">3. V\u1edbi t\u01b0\u01a1ng t\u00e1c l\u00e0 <strong>B\u00ecnh lu\u1eadn<\/strong>, c\u00f3 th\u1ec3 <strong>Like b\u00ecnh lu\u1eadn<\/strong>, <strong>\u1ea8n n\u1ed9i dung b\u00ecnh lu\u1eadn<\/strong>, <strong>Tr\u00f2 chuy\u1ec7n ri\u00eang<\/strong> ho\u1eb7c <strong>X\u00f3a b\u00ecnh lu\u1eadn<\/strong> c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o th\u00f4ng tin b\u00ecnh lu\u1eadn v\u00e0 ch\u1ecdn ch\u1ee9c n\u0103ng t\u01b0\u01a1ng \u1ee9ng.<\/span><\/p>\n<\/div>\n<div>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569921657346.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; G\u1eedi tin nh\u1eafn ri\u00eang \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch: Nh\u1ea5n g\u1eedi kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c b\u1eb1ng tin nh\u1eafn tr\u00ean Facebook c\u00e1 nh\u00e2n<\/span><\/p>\n<\/div>\n<div>\n<div>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1568283839958.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; \u0110\u1ed1i v\u1edbi b\u00ecnh lu\u1eadn \u0111\u00e3 \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi b\u1eb1ng tin nh\u1eafn ri\u00eang, bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839198771.png\" alt=\"\" \/> s\u1ebd \u0111\u1ed5i th\u00e0nh m\u00e0u xanh <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839301086.png\" alt=\"\" \/><\/span><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><br \/>\n&#8211; Nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839304927.png\" alt=\"\" \/> \u0111\u1ec3 xem l\u1ecbch s\u1eed nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923669596.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; C\u00f3 th\u1ec3 chat nhanh v\u1edbi kh\u00e1ch h\u00e0ng trong ph\u1ea7n l\u1ecbch s\u1eed nh\u1eafn tin.<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Nh\u1ea5n v\u00e0o Xem chi ti\u1ebft \u0111\u1ec3 chuy\u1ec3n sang m\u1ee5c nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839992148.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>L\u01b0u \u00fd: <\/strong>\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng ch\u01b0a t\u1eebng chat v\u1edbi Fanpage, sau khi g\u1eedi tin nh\u1eafn \u0111\u1ea7u ti\u00ean cho kh\u00e1ch h\u00e0ng, t\u1ea1i h\u1ed9i tho\u1ea1i tin nh\u1eafn c\u1ee7a kh\u00e1ch \u0111\u00f3 s\u1ebd hi\u1ec3n th\u1ecb c\u1ea3nh b\u00e1o v\u00e0 kh\u00f4ng cho ph\u00e9p Fanpage ti\u1ebfp t\u1ee5c g\u1eedi tin nh\u1eafn. Sau khi kh\u00e1ch ph\u1ea3n h\u1ed3i v\u1edbi Fanpage th\u00ec c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn b\u00ecnh th\u01b0\u1eddng.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570848165224.png\" alt=\"\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<div>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">4. Trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-3cham.png\" alt=\"\" \/>, ch\u1ecdn <strong>Tin nh\u1eafn m\u1eabu<\/strong> n\u1ebfu mu\u1ed1n s\u1eed d\u1ee5ng c\u00e1c tin nh\u1eafn m\u1eabu c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh.<\/span><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570693461205.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Click v\u00e0o n\u1ed9i dung tin nh\u1eafn m\u1eabu ho\u1eb7c chat theo c\u00fa ph\u00e1p trong ph\u1ea7n G\u00f5 t\u1eaft \u0111\u1ec3 s\u1eed d\u1ee5ng tin nh\u1eafn m\u1eabu.<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>&#8211; <\/strong>\u0110\u1ec3 thi\u1ebft l\u1eadp tin nh\u1eafn m\u1eabu, nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570694410099.png\" alt=\"\" \/> v\u00e0 th\u1ef1c hi\u1ec7n th\u00eam\/s\u1eeda\/x\u00f3a theo nhu c\u1ea7u. Xem chi ti\u1ebft c\u00e1ch thi\u1ebft l\u1eadp tin nh\u1eafn m\u1eabu <a href=\"quan_ly_tin_nhan_mau\">t\u1ea1i \u0111\u00e2y<\/a> .<\/span><\/p>\n<\/div>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">5. Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-anh.png\" alt=\"\" \/> \u0111\u1ec3 t\u1ea3i l\u00ean \u1ea3nh, k\u00e9o th\u1ea3 \u1ea3nh t\u1eeb th\u01b0 m\u1ee5c b\u00ean trong m\u00e1y t\u00ednh v\u00e0o ch\u01b0\u01a1ng tr\u00ecnh ho\u1eb7c copy v\u00e0 page \u1ea3nh tr\u00ean c\u00e1c web \u0111\u1ec3 g\u1eedi tr\u1ef1c ti\u1ebfp cho kh\u00e1ch h\u00e0ng.<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">6. Nh\u1ea5n <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-like.png\" alt=\"\" \/> n\u1ebfu mu\u1ed1n s\u1eed d\u1ee5ng bi\u1ec3u t\u01b0\u1ee3ng &#8220;Like&#8221;.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923733241.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">7. Khi kh\u00e1ch h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-tra-cuu-ton-kho.png\" alt=\"\" \/> \u0111\u1ec3 tra c\u1ee9u t\u1ed3n kho h\u00e0ng h\u00f3a.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1575687050108.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">8. Khi kh\u00e1ch h\u1ecfi v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng, c\u00f3 th\u1ec3 xem l\u1ea1i ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i v\u00e0 t\u01b0 v\u1ea5n ngay cho kh\u00e1ch nh\u01b0 sau:<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-3cham.png\" alt=\"\" \/> v\u00e0 ch\u1ecdn <strong>Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i<\/strong>.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923754991.png\" alt=\"\" \/><\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-messenger.png\" alt=\"\" \/> \u0111\u1ec3 g\u1eedi tin nh\u1eafn cho kh\u00e1ch.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567666189655.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923771120.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">9. C\u00f3 th\u1ec3 g\u1eafn nh\u00e3n (tag) cho m\u1ed7i cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923799288.png\" alt=\"\" \/><\/span><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><br \/>\n&#8211; Nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570694751309.png\" alt=\"\" \/> v\u00e0 k\u00e9o th\u1ea3 \u0111\u1ec3 s\u1eafp x\u1ebfp th\u1ee9 t\u1ef1 hi\u1ec3n th\u1ecb c\u1ee7a c\u00e1c nh\u00e3n (tag).<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Nh\u1ea5n v\u00e0o <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570694839940.png\" alt=\"\" \/> \u0111\u1ec3 t\u1ea1o th\u00eam nh\u00e3n. Nh\u1ea5n <strong>L\u01b0u<\/strong> \u0111\u1ec3 l\u01b0u l\u1ea1i nh\u00e3n v\u1eeba t\u1ea1o<\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570695309158.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">10. Trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n, c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin c\u00e1 nh\u00e2n m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p b\u1eb1ng c\u00e1ch b\u00f4i \u0111en \u0111o\u1ea1n text \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng cho qu\u00e1 tr\u00ecnh t\u1ea1o \u0111\u01a1n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau \u0111\u00f3.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923824235.png\" alt=\"\" \/><\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">&#8211; Ho\u1eb7c click v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567666746526.png\" alt=\"\" \/> \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923840125.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">11. Khi kh\u00e1ch h\u00e0ng g\u1eedi v\u1ecb tr\u00ed \u0111\u1ec3 shop giao h\u00e0ng c\u00f3 th\u1ec3 click v\u00e0o b\u1ea3n \u0111\u1ed3 \u0111\u1ec3 xem c\u1ee5 th\u1ec3 v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923859060.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567666891868.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">12. V\u1edbi c\u1eeda h\u00e0ng k\u1ebft n\u1ed1i v\u1edbi nhi\u1ec1u fanpage, khi c\u00f3 tin nh\u1eafn, b\u00ecnh lu\u1eadn m\u1edbi ch\u01b0\u01a1ng tr\u00ecnh \u0111ang hi\u1ec3n th\u1ecb s\u1ed1 tin nh\u1eafn, b\u00ecnh lu\u1eadn m\u1edbi \u1ee9ng v\u1edbi t\u1eebng Fanpage<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923946105.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><strong>4. L\u01b0u \u00fd<br \/>\n<\/strong>1. Tr\u01b0\u1eddng h\u1ee3p mu\u1ed1n ch\u1ec9nh s\u1eeda\/x\u00f3a tr\u00ean b\u00ecnh lu\u1eadn, c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n: Nh\u1ea5n v\u00e0o b\u00ecnh lu\u1eadn, nh\u1ea5n <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-sua-cmt.png\" alt=\"\" \/> n\u1ebfu mu\u1ed1n ch\u1ec9nh s\u1eeda b\u00ecnh lu\u1eadn ho\u1eb7c nh\u1ea5n <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-xoa-cmt.png\" alt=\"\" \/> n\u1ebfu mu\u1ed1n x\u00f3a b\u00ecnh lu\u1eadn.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924257955.png\" alt=\"\" \/><\/span><br \/>\n<span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">2. C\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng theo t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 ho\u1eb7c t\u00ecm c\u00e1c h\u1ed9i tho\u1ea1i theo tag.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924274293.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">3. C\u00f3 th\u1ec3 m\u1edf tr\u1ef1c ti\u1ebfp b\u00e0i \u0111\u0103ng kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i tr\u00ean Fanpage b\u1eb1ng c\u00e1ch nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng t\u1ea1i g\u00f3c ph\u1ea3i m\u00e0n h\u00ecnh.<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924290379.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">4. C\u00f3 th\u1ec3 l\u1ecdc t\u00ecm c\u00e1c b\u00ecnh lu\u1eadn theo t\u1eebng b\u00e0i vi\u1ebft tr\u00ean page b\u1eb1ng c\u00e1ch nh\u1ea5n ch\u1ecdn B\u00ecnh lu\u1eadn, ch\u1ecdn l\u1ecdc b\u00ecnh lu\u1eadn v\u00e0 ch\u1ecdn b\u00e0i vi\u1ebft \u0111\u1ec3 l\u1ecdc b\u00ecnh lu\u1eadn theo b\u00e0i vi\u1ebft<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924312580.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\">5. C\u00f3 th\u1ec3 s\u1eafp x\u1ebfp c\u00e1c \u0111o\u1ea1n h\u1ed9i tho\u1ea1i theo ti\u00eau ch\u00ed l\u1ecdc<\/span><\/p>\n<p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570764193299.png\" alt=\"\" \/><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. M\u1ee5c \u0111\u00edch Gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Online qu\u1ea3n l\u00fd, tr\u1ea3 l\u1eddi tin nh\u1eafn\/b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng, t\u1eeb \u0111\u00f3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c cho kh\u00e1ch h\u00e0ng. 2. 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