{"id":706,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"http:\/\/helpvn.mshopkeeper.misa.local\/vi\/?post_type=ht_kb&#038;p=706"},"modified":"2026-05-18T08:54:47","modified_gmt":"2026-05-18T01:54:47","slug":"tu_van_va_tra_loi_khach_hang","status":"publish","type":"ht_kb","link":"\/v1\/kb\/tu_van_va_tra_loi_khach_hang","title":{"rendered":"T\u01b0 v\u1ea5n v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng tr\u00ean fanpage"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<p>B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 tr\u1ea3 l\u1eddi tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook th\u00f4ng qua ph\u1ea7n m\u1ec1m OCM. N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd tin nh\u1eafn, b\u00ecnh lu\u1eadn, s\u1eed d\u1ee5ng chatbot, qu\u1ea3n l\u00fd t\u01b0\u01a1ng t\u00e1c, s\u1eed d\u1ee5ng tin nh\u1eafn m\u1eabu, g\u1eedi \u1ea3nh, tra c\u1ee9u t\u1ed3n kho, g\u1eafn nh\u00e3n, c\u1eadp nh\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c l\u01b0u \u00fd khi thao t\u00e1c. Ph\u1ea1m vi \u00e1p d\u1ee5ng cho nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online s\u1eed d\u1ee5ng OCM \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean Fanpage.<\/p>\n<h3><b>2. Xem\/t\u1ea3i phim h\u01b0\u1edbng d\u1eabn<\/b><\/h3>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/290212410?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"360\"><\/iframe><\/p>\n<p>T\u1ea3i phim h\u01b0\u1edbng d\u1eabn <a href=\"https:\/\/vimeo.com\/290212410\">t\u1ea1i \u0111\u00e2y<\/a> (<a href=\"cach_tai_phim_huong_dan_su_dung\">Xem h\u01b0\u1edbng d\u1eabn t\u1ea3i phim<\/a>)<\/p>\n<h3><b>3. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/b><\/h3>\n<h4><b>3.1. Qu\u1ea3n l\u00fd tin nh\u1eafn, b\u00ecnh lu\u1eadn tr\u00ean Fanpage<\/b><\/h4>\n<ul>\n<li>OCM t\u1ed5ng h\u1ee3p to\u00e0n b\u1ed9 tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook c\u1ee7a c\u1eeda h\u00e0ng.<\/li>\n<li>Tr\u00ean m\u00e0n h\u00ecnh b\u00e1n h\u00e0ng, OCM hi\u1ec3n th\u1ecb tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng theo c\u00e1c tab:<\/li>\n<\/ul>\n<p><b>Tr\u01b0\u1eddng h\u1ee3p 1:<\/b> <strong>C\u1eeda h\u00e0ng s\u1eed d\u1ee5ng chatbot c\u00f3 thi\u1ebft l\u1eadp Tin nh\u1eafn ch\u00e0o m\u1eebng<\/strong><\/p>\n<ul>\n<li><b>Tab T\u1ea5t c\u1ea3:<\/b> L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop \u0111\u00e3 \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i v\u00e0 to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page (tr\u1eeb b\u00ecnh lu\u1eadn livestream).<\/li>\n<li><b>Tab Tin nh\u1eafn:<\/b> L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i.<\/li>\n<li><b>Tab B\u00ecnh Lu\u1eadn:<\/b> L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page (tr\u1eeb b\u00ecnh lu\u1eadn livestream).<\/li>\n<li><b>Tab Chatbot:<\/b> L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn kh\u00e1ch h\u00e0ng l\u1ea7n \u0111\u1ea7u ti\u00ean nh\u1eafn tin \u0111\u1ebfn page v\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i.<\/li>\n<li><b>Tab Livestream:<\/b> L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c livestream.<\/li>\n<\/ul>\n<p><b>Tr\u01b0\u1eddng h\u1ee3p 2:<\/b> <strong>C\u1eeda h\u00e0ng kh\u00f4ng s\u1eed d\u1ee5ng chatbot ho\u1eb7c s\u1eed d\u1ee5ng nh\u01b0ng kh\u00f4ng thi\u1ebft l\u1eadp Tin nh\u1eafn ch\u00e0o m\u1eebng<\/strong><\/p>\n<ul>\n<li><b>Tab T\u1ea5t c\u1ea3:<\/b> L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop v\u00e0 to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page (tr\u1eeb b\u00ecnh lu\u1eadn livestream).<\/li>\n<li><b>Tab Tin nh\u1eafn:<\/b> L\u1ea5y to\u00e0n b\u1ed9 tin nh\u1eafn kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eafn tin v\u1edbi shop (bao g\u1ed3m c\u1ea3 tin nh\u1eafn \u0111\u00e3 \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i v\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c shop ph\u1ea3n h\u1ed3i).<\/li>\n<li><b>Tab B\u00ecnh Lu\u1eadn:<\/b> L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c b\u00e0i vi\u1ebft tr\u00ean page (tr\u1eeb b\u00ecnh lu\u1eadn livestream).<\/li>\n<li><b>Tab Chatbot:<\/b> Kh\u00f4ng c\u00f3 d\u1eef li\u1ec7u.<\/li>\n<li><b>Tab Livestream:<\/b> L\u1ea5y to\u00e0n b\u1ed9 b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c livestream.<\/li>\n<\/ul>\n<p>&#8211; Nh\u1ea5n ch\u1ecdn \u0111\u1ec3 xem ri\u00eang c\u00e1c tin nh\u1eafn ho\u1eb7c b\u00ecnh lu\u1eadn t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923235900.png\" alt=\"\" \/><\/p>\n<h4><b>3.2. Tr\u1ea3 l\u1eddi tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h4>\n<ul>\n<li>Th\u1ef1c hi\u1ec7n tr\u1ea3 l\u1eddi tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00f3 th\u1ec3 l\u1ecdc ri\u00eang nh\u1eefng tin nh\u1eafn, b\u00ecnh lu\u1eadn ch\u01b0a xem.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923257002.png\" alt=\"\" \/><\/p>\n<p>&#8211; Nh\u1ea5n v\u00e0o tab <b>Chatbot<\/b> \u0111\u1ec3 xem t\u1ea5t c\u1ea3 tin nh\u1eafn c\u1ee7a <b>kh\u00e1ch h\u00e0ng m\u1edbi l\u1ea7n \u0111\u1ea7u nh\u1eafn tin v\u1edbi shop<\/b> \u0111\u1ec3 t\u01b0 v\u1ea5n, tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng. Sau khi shop ph\u1ea3n h\u1ed3i l\u1ea1i tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eeba \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi s\u1ebd chuy\u1ec3n t\u1eeb tab Chatbot sang tab Tin nh\u1eafn \u0111\u1ec3 qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng \u0111\u01b0\u1ee3c shop ch\u0103m s\u00f3c.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923281138.png\" alt=\"\" \/><\/p>\n<p>&#8211; Nh\u1ea5n v\u00e0o tab <b>Livestream<\/b> \u0111\u1ec3 xem v\u00e0 tr\u1ea3 l\u1eddi t\u1ea5t c\u1ea3 <b>b\u00ecnh lu\u1eadn tr\u00ean c\u00e1c livestream<\/b> c\u1ee7a shop.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923317931.png\" alt=\"\" \/><\/p>\n<p>&#8211; C\u00f3 th\u1ec3 l\u1ecdc ri\u00eang tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o icon l\u1ecdc ph\u00eda tr\u00ean \u0111o\u1ea1n h\u1ed9i tho\u1ea1i.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923344042.png\" alt=\"\" \/><\/p>\n<p>&#8211; C\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u b\u1eb1ng tay khi ch\u01b0\u01a1ng tr\u00ecnh g\u1eb7p tr\u1ee5c tr\u1eb7c do l\u1ed7i m\u1ea1ng n\u00ean ch\u01b0a l\u1ea5y \u0111\u01b0\u1ee3c h\u1ebft d\u1eef li\u1ec7u tin nh\u1eafn t\u1eeb Fanpage sang ph\u1ea7n m\u1ec1m.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923558385.png\" alt=\"\" \/><\/p>\n<p>&#8211; C\u00f3 th\u1ec3 c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i tin nh\u1eafn, b\u00ecnh lu\u1eadn \u0111\u00e3 \u0111\u1ecdc v\u1ec1 ch\u01b0a \u0111\u1ecdc khi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online \u0111\u00e3 xem nh\u01b0ng ch\u01b0a k\u1ecbp tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch ph\u1ea3i chu\u1ed9t v\u00e0o h\u1ed9i tho\u1ea1i mu\u1ed1n c\u1eadp nh\u1eadt l\u1ea1i tr\u1ea1ng th\u00e1i.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923592210.png\" alt=\"\" \/><\/p>\n<p>&#8211; C\u00f3 th\u1ec3 l\u1ecdc t\u00ecm c\u00e1c tin nh\u1eafn, b\u00ecnh lu\u1eadn \u0111\u00e3 xem m\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567659586210.png\" alt=\"\" \/> tr\u00ean m\u00e0n h\u00ecnh b\u00e1n h\u00e0ng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923612201.png\" alt=\"\" \/><\/p>\n<h4><b>3.3. Qu\u1ea3n l\u00fd t\u01b0\u01a1ng t\u00e1c b\u00ecnh lu\u1eadn<\/b><\/h4>\n<ul>\n<li>V\u1edbi t\u01b0\u01a1ng t\u00e1c l\u00e0 <b>B\u00ecnh lu\u1eadn<\/b>, c\u00f3 th\u1ec3 <b>Like b\u00ecnh lu\u1eadn<\/b>, <b>\u1ea8n n\u1ed9i dung b\u00ecnh lu\u1eadn<\/b>, <b>Tr\u00f2 chuy\u1ec7n ri\u00eang<\/b> ho\u1eb7c <b>X\u00f3a b\u00ecnh lu\u1eadn<\/b> c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch nh\u1ea5n v\u00e0o th\u00f4ng tin b\u00ecnh lu\u1eadn v\u00e0 ch\u1ecdn ch\u1ee9c n\u0103ng t\u01b0\u01a1ng \u1ee9ng.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569921657346.png\" alt=\"\" \/><\/p>\n<p>&#8211; G\u1eedi tin nh\u1eafn ri\u00eang \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch: Nh\u1ea5n g\u1eedi kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c b\u1eb1ng tin nh\u1eafn tr\u00ean Facebook c\u00e1 nh\u00e2n.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1568283839958.png\" alt=\"\" \/><\/p>\n<p>&#8211; \u0110\u1ed1i v\u1edbi b\u00ecnh lu\u1eadn \u0111\u00e3 \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi b\u1eb1ng tin nh\u1eafn ri\u00eang, bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839198771.png\" alt=\"\" \/> s\u1ebd \u0111\u1ed5i th\u00e0nh m\u00e0u xanh <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839301086.png\" alt=\"\" \/>.<\/p>\n<p>&#8211; Nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839304927.png\" alt=\"\" \/> \u0111\u1ec3 xem l\u1ecbch s\u1eed nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923669596.png\" alt=\"\" \/><\/p>\n<p>&#8211; C\u00f3 th\u1ec3 chat nhanh v\u1edbi kh\u00e1ch h\u00e0ng trong ph\u1ea7n l\u1ecbch s\u1eed nh\u1eafn tin.<\/p>\n<p>&#8211; Nh\u1ea5n v\u00e0o Xem chi ti\u1ebft \u0111\u1ec3 chuy\u1ec3n sang m\u1ee5c nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569839992148.png\" alt=\"\" \/><\/p>\n<p><b>L\u01b0u \u00fd:<\/b> \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng ch\u01b0a t\u1eebng chat v\u1edbi Fanpage, sau khi g\u1eedi tin nh\u1eafn \u0111\u1ea7u ti\u00ean cho kh\u00e1ch h\u00e0ng, t\u1ea1i h\u1ed9i tho\u1ea1i tin nh\u1eafn c\u1ee7a kh\u00e1ch \u0111\u00f3 s\u1ebd hi\u1ec3n th\u1ecb c\u1ea3nh b\u00e1o v\u00e0 kh\u00f4ng cho ph\u00e9p Fanpage ti\u1ebfp t\u1ee5c g\u1eedi tin nh\u1eafn. Sau khi kh\u00e1ch ph\u1ea3n h\u1ed3i v\u1edbi Fanpage th\u00ec c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn b\u00ecnh th\u01b0\u1eddng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570848165224.png\" alt=\"\" \/><\/p>\n<h4><b>3.4. S\u1eed d\u1ee5ng tin nh\u1eafn m\u1eabu<\/b><\/h4>\n<p>Trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-3cham.png\" alt=\"\" \/>, ch\u1ecdn <b>Tin nh\u1eafn m\u1eabu<\/b> n\u1ebfu mu\u1ed1n s\u1eed d\u1ee5ng c\u00e1c tin nh\u1eafn m\u1eabu c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570693461205.png\" alt=\"\" \/><\/p>\n<p>&#8211; Click v\u00e0o n\u1ed9i dung tin nh\u1eafn m\u1eabu ho\u1eb7c chat theo c\u00fa ph\u00e1p trong ph\u1ea7n G\u00f5 t\u1eaft \u0111\u1ec3 s\u1eed d\u1ee5ng tin nh\u1eafn m\u1eabu.<\/p>\n<p>&#8211; \u0110\u1ec3 thi\u1ebft l\u1eadp tin nh\u1eafn m\u1eabu, nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570694410099.png\" alt=\"\" \/> v\u00e0 th\u1ef1c hi\u1ec7n th\u00eam\/s\u1eeda\/x\u00f3a theo nhu c\u1ea7u. Xem chi ti\u1ebft c\u00e1ch thi\u1ebft l\u1eadp tin nh\u1eafn m\u1eabu <a href=\"quan_ly_tin_nhan_mau\">t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n<h4><b>3.5. G\u1eedi \u1ea3nh, s\u1eed d\u1ee5ng bi\u1ec3u t\u01b0\u1ee3ng v\u00e0 tra c\u1ee9u th\u00f4ng tin<\/b><\/h4>\n<ul>\n<li>Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-anh.png\" alt=\"\" \/> \u0111\u1ec3 t\u1ea3i l\u00ean \u1ea3nh, k\u00e9o th\u1ea3 \u1ea3nh t\u1eeb th\u01b0 m\u1ee5c b\u00ean trong m\u00e1y t\u00ednh v\u00e0o ch\u01b0\u01a1ng tr\u00ecnh ho\u1eb7c copy v\u00e0 paste \u1ea3nh tr\u00ean c\u00e1c web \u0111\u1ec3 g\u1eedi tr\u1ef1c ti\u1ebfp cho kh\u00e1ch h\u00e0ng.<\/li>\n<li>Nh\u1ea5n <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-like.png\" alt=\"\" \/> n\u1ebfu mu\u1ed1n s\u1eed d\u1ee5ng bi\u1ec3u t\u01b0\u1ee3ng &#8220;Like&#8221;.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923733241.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Khi kh\u00e1ch h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-tra-cuu-ton-kho.png\" alt=\"\" \/> \u0111\u1ec3 tra c\u1ee9u t\u1ed3n kho h\u00e0ng h\u00f3a.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1575687050108.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Khi kh\u00e1ch h\u1ecfi v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng, c\u00f3 th\u1ec3 xem l\u1ea1i ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i v\u00e0 t\u01b0 v\u1ea5n ngay cho kh\u00e1ch nh\u01b0 sau:\n<ul>\n<li>Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-3cham.png\" alt=\"\" \/> v\u00e0 ch\u1ecdn <b>Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i<\/b>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923754991.png\" alt=\"\" \/><\/p>\n<p>&#8211; Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-messenger.png\" alt=\"\" \/> \u0111\u1ec3 g\u1eedi tin nh\u1eafn cho kh\u00e1ch.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567666189655.png\" alt=\"\" \/><br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923771120.png\" alt=\"\" \/><\/p>\n<h4><b>3.6. G\u1eafn nh\u00e3n (tag) cho cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/b><\/h4>\n<ul>\n<li>C\u00f3 th\u1ec3 g\u1eafn nh\u00e3n (tag) cho m\u1ed7i cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923799288.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570694751309.png\" alt=\"\" \/> v\u00e0 k\u00e9o th\u1ea3 \u0111\u1ec3 s\u1eafp x\u1ebfp th\u1ee9 t\u1ef1 hi\u1ec3n th\u1ecb c\u1ee7a c\u00e1c nh\u00e3n (tag).<\/li>\n<li>Nh\u1ea5n v\u00e0o <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570694839940.png\" alt=\"\" \/> \u0111\u1ec3 t\u1ea1o th\u00eam nh\u00e3n. Nh\u1ea5n <b>L\u01b0u<\/b> \u0111\u1ec3 l\u01b0u l\u1ea1i nh\u00e3n v\u1eeba t\u1ea1o.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570695309158.png\" alt=\"\" \/><\/p>\n<h4><b>3.7. C\u1eadp nh\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/b><\/h4>\n<ul>\n<li>Trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n, c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin c\u00e1 nh\u00e2n m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p b\u1eb1ng c\u00e1ch b\u00f4i \u0111en \u0111o\u1ea1n text \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng cho qu\u00e1 tr\u00ecnh t\u1ea1o \u0111\u01a1n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau \u0111\u00f3.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923824235.png\" alt=\"\" \/><\/p>\n<p>&#8211; Ho\u1eb7c click v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567666746526.png\" alt=\"\" \/> \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/p>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923840125.png\" alt=\"\" \/><\/p>\n<h4><b>3.8. Xem v\u1ecb tr\u00ed kh\u00e1ch h\u00e0ng g\u1eedi<\/b><\/h4>\n<ul>\n<li>Khi kh\u00e1ch h\u00e0ng g\u1eedi v\u1ecb tr\u00ed \u0111\u1ec3 shop giao h\u00e0ng c\u00f3 th\u1ec3 click v\u00e0o b\u1ea3n \u0111\u1ed3 \u0111\u1ec3 xem c\u1ee5 th\u1ec3 v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923859060.png\" alt=\"\" \/><br \/>\n<img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1567666891868.png\" alt=\"\" \/><\/p>\n<h4><b>3.9. Qu\u1ea3n l\u00fd nhi\u1ec1u Fanpage<\/b><\/h4>\n<ul>\n<li>V\u1edbi c\u1eeda h\u00e0ng k\u1ebft n\u1ed1i v\u1edbi nhi\u1ec1u fanpage, khi c\u00f3 tin nh\u1eafn, b\u00ecnh lu\u1eadn m\u1edbi ch\u01b0\u01a1ng tr\u00ecnh \u0111ang hi\u1ec3n th\u1ecb s\u1ed1 tin nh\u1eafn, b\u00ecnh lu\u1eadn m\u1edbi \u1ee9ng v\u1edbi t\u1eebng Fanpage.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569923946105.png\" alt=\"\" \/><\/p>\n<h3><b>4. L\u01b0u \u00fd<\/b><\/h3>\n<ol>\n<li>Tr\u01b0\u1eddng h\u1ee3p mu\u1ed1n ch\u1ec9nh s\u1eeda\/x\u00f3a tr\u00ean b\u00ecnh lu\u1eadn, c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n: Nh\u1ea5n v\u00e0o b\u00ecnh lu\u1eadn, nh\u1ea5n <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-sua-cmt.png\" alt=\"\" \/> n\u1ebfu mu\u1ed1n ch\u1ec9nh s\u1eeda b\u00ecnh lu\u1eadn ho\u1eb7c nh\u1ea5n <img decoding=\"async\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/OCM\/icon-xoa-cmt.png\" alt=\"\" \/> n\u1ebfu mu\u1ed1n x\u00f3a b\u00ecnh lu\u1eadn.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924257955.png\" alt=\"\" \/><\/p>\n<ol start=\"2\">\n<li>C\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng theo t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 ho\u1eb7c t\u00ecm c\u00e1c h\u1ed9i tho\u1ea1i theo tag.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924274293.png\" alt=\"\" \/><\/p>\n<ol start=\"3\">\n<li>C\u00f3 th\u1ec3 m\u1edf tr\u1ef1c ti\u1ebfp b\u00e0i \u0111\u0103ng kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i tr\u00ean Fanpage b\u1eb1ng c\u00e1ch nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng t\u1ea1i g\u00f3c ph\u1ea3i m\u00e0n h\u00ecnh.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924290379.png\" alt=\"\" \/><\/p>\n<ol start=\"4\">\n<li>C\u00f3 th\u1ec3 l\u1ecdc t\u00ecm c\u00e1c b\u00ecnh lu\u1eadn theo t\u1eebng b\u00e0i vi\u1ebft tr\u00ean page b\u1eb1ng c\u00e1ch nh\u1ea5n ch\u1ecdn B\u00ecnh lu\u1eadn, ch\u1ecdn l\u1ecdc b\u00ecnh lu\u1eadn v\u00e0 ch\u1ecdn b\u00e0i vi\u1ebft \u0111\u1ec3 l\u1ecdc b\u00ecnh lu\u1eadn theo b\u00e0i vi\u1ebft.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1569924312580.png\" alt=\"\" \/><\/p>\n<ol start=\"5\">\n<li>C\u00f3 th\u1ec3 s\u1eafp x\u1ebfp c\u00e1c \u0111o\u1ea1n h\u1ed9i tho\u1ea1i theo ti\u00eau ch\u00ed l\u1ecdc.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"\/v1\/wp-content\/uploads\/2020\/02\/1570764193299.png\" alt=\"\" \/><\/p>\n<p><em><strong>Ch\u00fac anh\/ch\u1ecb thao t\u00e1c th\u00e0nh c\u00f4ng!<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 tr\u1ea3 l\u1eddi tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook th\u00f4ng qua ph\u1ea7n m\u1ec1m OCM. N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd tin nh\u1eafn, b\u00ecnh lu\u1eadn, s\u1eed d\u1ee5ng chatbot, qu\u1ea3n l\u00fd t\u01b0\u01a1ng t\u00e1c, s\u1eed d\u1ee5ng tin&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[580],"ht-kb-tag":[],"class_list":["post-706","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-hang-tren-facebook"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u01b0 v\u1ea5n v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng tr\u00ean fanpage - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/v1\/kb\/tu_van_va_tra_loi_khach_hang\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u01b0 v\u1ea5n v\u00e0 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng tr\u00ean fanpage - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam\" \/>\n<meta property=\"og:description\" content=\"1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 tr\u1ea3 l\u1eddi tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook th\u00f4ng qua ph\u1ea7n m\u1ec1m OCM. 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T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 tr\u1ea3 l\u1eddi tin nh\u1eafn, b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Fanpage Facebook th\u00f4ng qua ph\u1ea7n m\u1ec1m OCM. 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