{"id":3108,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"\/?post_type=ht_kb&#038;p=3108"},"modified":"2026-05-19T16:04:17","modified_gmt":"2026-05-19T09:04:17","slug":"lap-don-giao-hang-va-theo-doi-qua-trinh-giao-hang-cho-khach-the-nao","status":"publish","type":"ht_kb","link":"\/v1\/kb\/lap-don-giao-hang-va-theo-doi-qua-trinh-giao-hang-cho-khach-the-nao","title":{"rendered":"L\u1eadp \u0111\u01a1n giao h\u00e0ng v\u00e0 theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng cho kh\u00e1ch th\u1ebf n\u00e0o?"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<p>H\u01b0\u1edbng d\u1eabn l\u1eadp \u0111\u01a1n giao h\u00e0ng v\u00e0 theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng tr\u00ean ph\u1ea7n m\u1ec1m MISA eShop. N\u1ed9i dung g\u1ed3m ba ph\u1ea7n ch\u00ednh: l\u1eadp \u0111\u01a1n giao h\u00e0ng, th\u1ef1c hi\u1ec7n giao h\u00e0ng v\u00e0 theo d\u00f5i tr\u1ea1ng th\u00e1i giao h\u00e0ng. \u00c1p d\u1ee5ng cho thu ng\u00e2n t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng MISA eShop.<\/p>\n<h3><strong>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/309032753?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"360\"><\/iframe><br \/>\nThu ng\u00e2n c\u00f3 th\u1ec3 l\u1eadp \u0111\u01a1n giao h\u00e0ng v\u00e0 theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng cho kh\u00e1ch tr\u00ean ph\u1ea7n m\u1ec1m theo 3 b\u01b0\u1edbc sau:<\/p>\n<p><strong>B\u01b0\u1edbc 1: L\u1eadp \u0111\u01a1n giao h\u00e0ng<\/strong><\/p>\n<p>T\u00f9y theo m\u00f4 h\u00ecnh tri\u1ec3n khai c\u1ee7a c\u1eeda h\u00e0ng, th\u1ef1c hi\u1ec7n ch\u1ecdn h\u00e0ng h\u00f3a t\u1eeb danh s\u00e1ch ho\u1eb7c qu\u00e9t m\u00e3 v\u1ea1ch h\u00e0ng h\u00f3a kh\u00e1ch mua.<\/p>\n<ul>\n<li>Tr\u00ean giao di\u1ec7n b\u00e1n h\u00e0ng PC, \u1edf tab B\u00e1n h\u00e0ng g\u00f5 t\u00ean, m\u00e3 SKU ho\u1eb7c m\u00e3 v\u1ea1ch \u0111\u1ec3 ph\u1ea7n m\u1ec1m hi\u1ec7n h\u00e0ng h\u00f3a \u0111\u1ec3 ch\u1ecdn<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-1-2612-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<ul>\n<li><span style=\"line-height: inherit;\">Nh\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-2-1-2612-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<ul>\n<li><span style=\"line-height: inherit;\">N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u01b0\u1edfng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"ib alignnone\" src=\"\/wp-content\/uploads\/2017\/12\/icon-KM.png\" alt=\"\" width=\"29\" height=\"30\" \/>\u00a0\u0111\u1ec3 ch\u1ecdn cho kh\u00e1ch.<\/span><\/li>\n<li><span style=\"line-height: inherit;\">Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch thanh to\u00e1n b\u1eb1ng th\u1ebb Voucher, nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2017\/12\/icon-them.png\" alt=\"\" width=\"16\" height=\"30\" \/>\u00a0v\u00e0 ch\u1ecdn <strong>Voucher<\/strong> \u0111\u1ec3 ghi nh\u1eadn.<\/span><\/li>\n<li><span style=\"line-height: inherit;\">N\u1ebfu h\u00f3a \u0111\u01a1n c\u00f3 th\u00f4ng tin c\u1ea7n ghi ch\u00fa, nh\u1ea5n <strong>Ghi ch\u00fa<\/strong> \u0111\u1ec3 ghi nh\u1eadn.<\/span><\/li>\n<li><span style=\"line-height: inherit;\">\u00a0Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2017\/12\/icon-giao-hang.png\" alt=\"\" width=\"31\" height=\"30\" \/>\u00a0\u0111\u1ec3 khai b\u00e1o th\u00f4ng tin giao h\u00e0ng.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-3-920x544-1.png\" alt=\"\" width=\"920\" height=\"544\" \/><\/p>\n<ul>\n<li><span style=\"line-height: inherit;\">Khai b\u00e1o <strong>Th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn<\/strong>.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-4-920x544-1.png\" alt=\"\" width=\"920\" height=\"544\" \/><\/p>\n<ul>\n<li><em><span style=\"line-height: inherit;\">Tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed1i t\u00e1c giao h\u00e0ng thu ti\u1ec1n kh\u00e1ch r\u1ed3i chuy\u1ec3n v\u1ec1 cho c\u1eeda h\u00e0ng, t\u00edch ch\u1ecdn th\u00f4ng tin <strong>Thu h\u1ed9 (COD)<\/strong>.\u00a0<\/span><\/em><\/li>\n<li><em><span style=\"line-height: inherit;\">Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch \u0111\u00e3 tr\u1ea3 \u0111\u1ee7 ti\u1ec1n h\u00e0ng, nh\u1eadp s\u1ed1 ti\u1ec1n v\u00e0o \u00f4 S\u1ed1 ti\u1ec1n \u0111\u1eb7t c\u1ecdc v\u00e0 ch\u1ecdn h\u00ecnh th\u1ee9c kh\u00e1ch tr\u1ea3.<\/span><\/em><\/li>\n<li><em><span style=\"line-height: inherit;\">Ch\u1ecdn <strong>K\u00eanh b\u00e1n h\u00e0ng<\/strong> trong tr\u01b0\u1eddng h\u1ee3p c\u1eeda h\u00e0ng c\u00f3 \u0111\u0103ng v\u00e0 b\u00e1n s\u1ea3n ph\u1ea9m tr\u00ean c\u00e1c k\u00eanh nh\u01b0 Lazada, Shopee, Facebook,&#8230; T\u1eeb \u0111\u00f3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 c\u1ee7a k\u00eanh b\u00e1n h\u00e0ng.<\/span><\/em><\/li>\n<li><span style=\"line-height: inherit;\">Khai b\u00e1o th\u00f4ng tin <strong>\u0110\u1ed1i t\u00e1c giao h\u00e0ng<\/strong>. Ch\u1ecdn lo\u1ea1i \u0111\u1ed1i t\u00e1c v\u00e0 khai b\u00e1o c\u00e1c th\u00f4ng tin.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-5-920x544-1.png\" alt=\"\" width=\"920\" height=\"544\" \/><\/p>\n<ul>\n<li><span style=\"line-height: inherit;\">Nh\u1ea5n<strong> \u0110\u1ed3ng \u00fd<\/strong>.<\/span><\/li>\n<\/ul>\n<p><em>Tr\u01b0\u1eddng h\u1ee3p c\u1eeda h\u00e0ng cho kh\u00e1ch n\u1ee3, t\u00edch ch\u1ecdn \u00f4\u00a0<strong>Kh\u00e1ch n\u1ee3\u00a0<\/strong>\u0111\u1ec3 ghi nh\u1eadn cho kh\u00e1ch.<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-6-2612-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<ul>\n<li><span style=\"line-height: inherit;\">\u00a0Sau \u0111\u00f3, nh\u1ea5n<strong> L\u01b0u v\u00e0o s\u1ed5 GH<\/strong> (L\u01b0u v\u00e0o s\u1ed5 giao h\u00e0ng).<\/span><\/li>\n<\/ul>\n<p><strong>B\u01b0\u1edbc 2: Giao h\u00e0ng<\/strong><\/p>\n<p>Sau khi \u0111\u00e3 l\u1eadp \u0111\u01a1n giao h\u00e0ng, c\u1eeda h\u00e0ng s\u1ebd \u0111\u01b0a h\u00e0ng cho \u0111\u1ed1i t\u00e1c \u0111\u1ec3 giao h\u00e0ng cho kh\u00e1ch. Thao t\u00e1c th\u1ef1c hi\u1ec7n nh\u01b0 sau:<\/p>\n<ul>\n<li>Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng <img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2017\/08\/icon-3vach.png\" alt=\"\" width=\"36\" height=\"25\" \/>\u00a0v\u00e0 ch\u1ecdn<strong> S\u1ed5 giao h\u00e0ng<\/strong>.<\/li>\n<li>Ch\u1ecdn tr\u1ea1ng th\u00e1i <strong>Ch\u1edd Giao h\u00e0ng<\/strong>.<\/li>\n<li>Nh\u1ea5n <strong>Giao h\u00e0ng<\/strong> t\u01b0\u01a1ng \u1ee9ng v\u1edbi \u0111\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-7-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<p>Tr\u01b0\u1eddng h\u1ee3p c\u1eeda h\u00e0ng giao h\u00e0ng ngay sau khi l\u1eadp \u0111\u01a1n h\u00e0ng, t\u1ea1i m\u00e0n h\u00ecnh <strong>B\u00e1n h\u00e0ng<\/strong> ch\u1ec9 c\u1ea7n th\u1ef1c hi\u1ec7n nh\u1ea5n <strong>Giao h\u00e0ng<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-8-2612-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<p><strong>B\u01b0\u1edbc 3: Theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng<\/strong><\/p>\n<ul>\n<li>Sau khi \u0111\u00e3 giao h\u00e0ng, \u0111\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch s\u1ebd chuy\u1ec3n tr\u1ea1ng th\u00e1i <strong>\u0110ang giao h\u00e0ng<\/strong>.<\/li>\n<\/ul>\n<p>Tr\u01b0\u1eddng h\u1ee3p giao h\u00e0ng th\u00e0nh c\u00f4ng.<\/p>\n<ul>\n<li>Nh\u1ea5n ch\u1ecdn <strong>Ho\u00e0n th\u00e0nh<\/strong> tr\u00ean \u0111\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-9-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<ul>\n<li>V\u1edbi c\u00e1c \u0111\u01a1n giao h\u00e0ng COD, sau khi \u0111\u1ed1i t\u00e1c chuy\u1ec3n ti\u1ec1n thu h\u1ed9 cho c\u1eeda h\u00e0ng, nh\u1ea5n <strong>Thu COD<\/strong> tr\u00ean \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-10-1-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<ul>\n<li>Ch\u1ecdn h\u00ecnh th\u1ee9c nh\u1eadn ti\u1ec1n t\u1eeb \u0111\u1ed1i t\u00e1c giao h\u00e0ng, nh\u1ea5n <strong>\u0110\u1ed3ng \u00fd<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/thu-ho-cod-r7-2.png\" alt=\"\" width=\"479\" height=\"217\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-11-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<p>Tr\u01b0\u1eddng h\u1ee3p giao h\u00e0ng th\u1ea5t b\u1ea1i.<\/p>\n<ul>\n<li>Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng\u00a0v\u00e0 ch\u1ecdn <strong>Giao h\u00e0ng th\u1ea5t b\u1ea1i<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-11-920x576-1-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<ul>\n<li>Nh\u1eadp l\u00fd do th\u1ea5t b\u1ea1i v\u00e0 nh\u1ea5n <strong>\u0110\u1ed3ng \u00fd<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-12-600x299-1.png\" alt=\"\" width=\"600\" height=\"299\" \/><\/p>\n<ul>\n<li>Khi \u0111\u00f3, \u0111\u01a1n h\u00e0ng s\u1ebd chuy\u1ec3n tr\u1ea1ng th\u00e1i<strong> Th\u1ea5t b\u1ea1i,<\/strong> nh\u1ea5n <strong>Chuy\u1ec3n ho\u00e0n<\/strong> \u0111\u1ec3 ghi nh\u1eadn vi\u1ec7c ho\u00e0n tr\u1ea3 h\u00e0ng h\u00f3a v\u1ec1 kho.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-13-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n<ul>\n<li>N\u1ebfu ph\u1ea3i tr\u1ea3 ti\u1ec1n cho \u0111\u1ed1i t\u00e1c giao h\u00e0ng do giao th\u1ea5t b\u1ea1i, nh\u1eadp s\u1ed1 ti\u1ec1n <strong>Ph\u00ed giao h\u00e0ng tr\u1ea3 \u0111\u1ed1i t\u00e1c m\u1edbi<\/strong> v\u00e0 nh\u1ea5n <strong>\u0110\u1ed3ng \u00fd<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-14.png\" alt=\"\" width=\"496\" height=\"216\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full aligncenter\" src=\"\/v1\/wp-content\/uploads\/2020\/01\/lap-don-giao-hang-15-920x576-1.png\" alt=\"\" width=\"920\" height=\"576\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan H\u01b0\u1edbng d\u1eabn l\u1eadp \u0111\u01a1n giao h\u00e0ng v\u00e0 theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng tr\u00ean ph\u1ea7n m\u1ec1m MISA eShop. N\u1ed9i dung g\u1ed3m ba ph\u1ea7n ch\u00ednh: l\u1eadp \u0111\u01a1n giao h\u00e0ng, th\u1ef1c hi\u1ec7n giao h\u00e0ng v\u00e0 theo d\u00f5i tr\u1ea1ng th\u00e1i giao h\u00e0ng. \u00c1p d\u1ee5ng cho thu ng\u00e2n t\u1ea1i c\u00e1c c\u1eeda&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[448],"ht-kb-tag":[],"class_list":["post-3108","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-hoat-dong-ban-hang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L\u1eadp \u0111\u01a1n giao h\u00e0ng v\u00e0 theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng cho kh\u00e1ch th\u1ebf n\u00e0o? - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/v1\/kb\/lap-don-giao-hang-va-theo-doi-qua-trinh-giao-hang-cho-khach-the-nao\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u1eadp \u0111\u01a1n giao h\u00e0ng v\u00e0 theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng cho kh\u00e1ch th\u1ebf n\u00e0o? - T\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn MISA eShop Vi\u1ec7t Nam\" \/>\n<meta property=\"og:description\" content=\"1. T\u1ed5ng quan H\u01b0\u1edbng d\u1eabn l\u1eadp \u0111\u01a1n giao h\u00e0ng v\u00e0 theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng tr\u00ean ph\u1ea7n m\u1ec1m MISA eShop. 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