{"id":16092,"date":"2024-01-18T18:01:24","date_gmt":"2024-01-18T11:01:24","guid":{"rendered":"http:\/\/eshop.misa.vn\/help\/vi\/?post_type=ht_kb&#038;p=16092"},"modified":"2026-05-08T17:17:48","modified_gmt":"2026-05-08T10:17:48","slug":"nhan-va-xu-ly-don-hang-online-tren-ocm","status":"publish","type":"ht_kb","link":"\/v1\/kb\/nhan-va-xu-ly-don-hang-online-tren-ocm","title":{"rendered":"Nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng tiktok tr\u00ean OCM"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<p>B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng TikTok Shop tr\u1ef1c ti\u1ebfp tr\u00ean ph\u1ea7n m\u1ec1m OCM m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng qua MISA eShop. N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc xem th\u00f4ng tin \u0111\u01a1n h\u00e0ng, nh\u1eadn bi\u1ebft tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng v\u00e0 thao t\u00e1c x\u1eed l\u00fd t\u1eebng tr\u1ea1ng th\u00e1i tr\u00ean OCM. Ph\u1ea1m vi \u00e1p d\u1ee5ng cho qu\u1ea3n l\u00fd c\u1eeda h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng online s\u1eed d\u1ee5ng OCM k\u1ebft n\u1ed1i TikTok Shop.<\/p>\n<h3><strong>2. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h5><b>2.1. Xem th\u00f4ng tin \u0111\u01a1n h\u00e0ng<\/b><\/h5>\n<p>\u0110\u1ec3 xem th\u00f4ng tin \u0111\u01a1n h\u00e0ng t\u1ea1i TikTok Shop tr\u00ean OCM, th\u1ef1c hi\u1ec7n nh\u01b0 sau:<\/p>\n<p><strong>B\u01b0\u1edbc 1.<\/strong> Truy c\u1eadp v\u00e0o OCM, nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-16097\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/2024-01-18_18-18-51.png\" alt=\"\" width=\"31\" height=\"34\" \/>\u0111\u01a1n h\u00e0ng v\u00e0 ch\u1ecdn chi nh\u00e1nh \u0111\u1ec3 xem th\u00f4ng tin \u0111\u01a1n h\u00e0ng..<\/p>\n<p><strong>B\u01b0\u1edbc 2:<\/strong> M\u00e0n h\u00ecnh hi\u1ec3n th\u1ecb c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c l\u1ea5y v\u1ec1 t\u1eeb TikTok Shop, t\u1ea1i \u0111\u00e2y c\u00f3 th\u1ec3 theo d\u00f5i tr\u1ea1ng th\u00e1i c\u00e1c \u0111\u01a1n h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/1-12.png\" alt=\"\" width=\"1279\" height=\"888\" \/><\/p>\n<h5><b>2.2. C\u00e1c tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng TikTok Shop tr\u00ean OCM<\/b><\/h5>\n<ul>\n<li><b><a href=\"#1\">Ch\u1edd x\u00e1c nh\u1eadn:<\/a><\/b> Tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng ch\u1edd TikTok Shop duy\u1ec7t.<\/li>\n<li><b><a href=\"#2\">Ch\u01b0a nh\u1eadn x\u1eed l\u00fd:<\/a><\/b> Tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng ch\u1edd ng\u01b0\u1eddi b\u00e1n x\u00e1c nh\u1eadn. Khi \u0111\u01a1n \u0111\u00e3 \u1edf tr\u1ea1ng th\u00e1i n\u00e0y, c\u00f3 th\u1ec3 x\u00e1c nh\u1eadn giao ho\u1eb7c g\u1eedi \u0111\u01a1n t\u1edbi c\u1eeda h\u00e0ng x\u1eed l\u00fd.<\/li>\n<li><b><a href=\"#3\">Ch\u1edd l\u1ea5y h\u00e0ng\/Ch\u1edd giao h\u00e0ng:<\/a><\/b> \u0110\u01a1n h\u00e0ng \u0111ang \u0111\u01b0\u1ee3c \u0111\u00f3ng g\u00f3i v\u00e0 ch\u1edd \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ebfn l\u1ea5y h\u00e0ng.<\/li>\n<li><b><a href=\"#4\">\u0110ang giao h\u00e0ng:<\/a><\/b> Tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n x\u00e1c nh\u1eadn \u0111ang giao h\u00e0ng \u0111i t\u1edbi ng\u01b0\u1eddi mua.<\/li>\n<li><b><a href=\"#5\">Ch\u1edd thu COD:<\/a><\/b> Ng\u01b0\u1eddi mua \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng.<\/li>\n<li><b><a href=\"#6\">Ho\u00e0n th\u00e0nh:<\/a><\/b> Tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng ho\u00e0n th\u00e0nh. Khi ng\u01b0\u1eddi mua \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng n\u1ebfu kh\u00f4ng c\u00f3 y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng, ho\u00e0n ti\u1ec1n th\u00ec ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i Ho\u00e0n th\u00e0nh.<\/li>\n<li><b><a href=\"#7\">Th\u1ea5t b\u1ea1i:<\/a><\/b> Tr\u1ea1ng th\u00e1i \u0111\u01a1n giao kh\u00f4ng th\u00e0nh c\u00f4ng, ng\u01b0\u1eddi mua c\u00f3 y\u00eau c\u1ea7u h\u1ee7y h\u00e0ng\/h\u1ee7y \u0111\u01a1n.<\/li>\n<li><b><a href=\"#8\">\u0110\u00e3 chuy\u1ec3n ho\u00e0n:<\/a><\/b> \u0110\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c chuy\u1ec3n ho\u00e0n th\u00e0nh c\u00f4ng.<\/li>\n<li><b><a href=\"#9\">L\u01b0u t\u1ea1m:<\/a><\/b> Ng\u01b0\u1eddi mua h\u1eb9n th\u1eddi gian giao h\u00e0ng.<\/li>\n<li><b><a href=\"#10\">\u0110\u00e3 h\u1ee7y:<\/a><\/b> \u0110\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c h\u1ee7y b\u1edfi ng\u01b0\u1eddi b\u00e1n ho\u1eb7c ng\u01b0\u1eddi mua.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng, th\u1ef1c hi\u1ec7n theo t\u1eebng tr\u1ea1ng th\u00e1i sau:<\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 1: Tr\u1ea1ng th\u00e1i \u0111\u01a1n ch\u1edd x\u00e1c nh\u1eadn<\/b><\/h6>\n<p>Thao t\u00e1c x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng ch\u1ec9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n khi \u0111\u01a1n h\u00e0ng b\u1eaft \u0111\u1ea7u v\u1ec1 tr\u1ea1ng th\u00e1i <b>Ch\u1edd x\u00e1c nh\u1eadn.<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/1-13.png\" alt=\"\" width=\"1382\" height=\"1122\" \/><\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 2: Tr\u1ea1ng th\u00e1i \u0111\u01a1n ch\u01b0a nh\u1eadn x\u1eed l\u00fd<\/b><\/h6>\n<p>Sau khi TikTok duy\u1ec7t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng, tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt t\u1eeb <b>Ch\u1edd x\u00e1c nh\u1eadn<\/b> v\u1ec1 <b>Ch\u01b0a nh\u1eadn x\u1eed l\u00fd.<\/b> L\u00fac n\u00e0y th\u1ef1c hi\u1ec7n x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng tr\u00ean OCM \u0111\u1ec3 giao h\u00e0ng cho kh\u00e1ch.<\/p>\n<ul>\n<li>Nh\u1ea5n ch\u1ecdn <b>S\u1eb5n s\u00e0ng giao h\u00e0ng<\/b> \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng \u0111ang trong tr\u1ea1ng th\u00e1i <b>Ch\u01b0a nh\u1eadn x\u1eed l\u00fd.<\/b><\/li>\n<\/ul>\n<p><b>L\u01b0u \u00fd:<\/b> C\u00f3 th\u1ec3 x\u00e1c nh\u1eadn t\u1eebng \u0111\u01a1n h\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd ho\u1eb7c t\u00edch ch\u1ecdn x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng h\u00e0ng lo\u1ea1t.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/3-11.png\" alt=\"\" width=\"960\" height=\"919\" \/><\/p>\n<p>Tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng c\u00f3 h\u00e0ng h\u00f3a ch\u01b0a li\u00ean k\u1ebft, khi nh\u1ea5n v\u00e0o <b>S\u1eb5n s\u00e0ng giao h\u00e0ng<\/b>, ch\u01b0\u01a1ng tr\u00ecnh \u0111i\u1ec1u h\u01b0\u1edbng t\u1edbi m\u00e0n h\u00ecnh chi ti\u1ebft \u0111\u01a1n. Ch\u1ecdn h\u00e0ng h\u00f3a c\u1ea7n li\u00ean k\u1ebft, sau \u0111\u00f3 nh\u1ea5n <b>S\u1eb5n s\u00e0ng giao h\u00e0ng<\/b> \u0111\u1ec3 ti\u1ebfp t\u1ee5c x\u1eed l\u00fd.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/5-4.png\" alt=\"\" width=\"1566\" height=\"1328\" \/><\/p>\n<p>Ngo\u00e0i ra, c\u00f3 th\u1ec3 x\u1eed l\u00fd v\u00e0 theo d\u00f5i tr\u1ea1ng th\u00e1i \u0111\u01a1n ngay t\u1ea1i m\u00e0n h\u00ecnh chi ti\u1ebft c\u1ee7a t\u1eebng \u0111\u01a1n h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/4-11.png\" alt=\"\" width=\"1126\" height=\"919\" \/><\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n h\u1ed7 tr\u1ee3 c\u1ea3 2 h\u00ecnh th\u1ee9c: <b>G\u1eedi h\u00e0ng t\u1ea1i b\u01b0u c\u1ee5c<\/b> v\u00e0 <b>\u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ebfn l\u1ea5y h\u00e0ng<\/b>, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh <b>Ch\u1ecdn h\u00ecnh th\u1ee9c l\u1ea5y h\u00e0ng<\/b> \u0111\u1ec3 l\u1ef1a ch\u1ecdn.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/2.1-1.png\" alt=\"\" width=\"398\" height=\"246\" \/><\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 3: Tr\u1ea1ng th\u00e1i \u0111\u01a1n ch\u1edd l\u1ea5y h\u00e0ng\/Ch\u1edd giao h\u00e0ng<\/b><\/h6>\n<p>Sau khi ch\u1ecdn h\u00ecnh th\u1ee9c l\u1ea5y h\u00e0ng v\u00e0 x\u00e1c nh\u1eadn, \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1eeb tr\u1ea1ng th\u00e1i <b>Ch\u01b0a nh\u1eadn x\u1eed l\u00fd<\/b> sang <b>Ch\u1edd l\u1ea5y h\u00e0ng<\/b>. \u0110\u1ed3ng th\u1eddi c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng tr\u00ean TikTok Shop.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/6-7.png\" alt=\"\" width=\"960\" height=\"919\" \/><\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 4: Tr\u1ea1ng th\u00e1i \u0111\u01a1n \u0111ang giao h\u00e0ng<\/b><\/h6>\n<p>\u0110\u01a1n h\u00e0ng s\u1ebd chuy\u1ec3n t\u1eeb tr\u1ea1ng th\u00e1i <b>Ch\u1edd l\u1ea5y h\u00e0ng<\/b> sang <b>\u0110ang giao h\u00e0ng<\/b>. L\u00fac n\u00e0y, nh\u1ea5n ch\u1ecdn <b>Ho\u00e0n th\u00e0nh<\/b> \u0111\u1ec3 th\u1ef1c hi\u1ec7n thu ti\u1ec1n t\u1eeb ng\u01b0\u1eddi mua.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/7-1.png\" alt=\"\" width=\"960\" height=\"919\" \/><\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 5: Tr\u1ea1ng th\u00e1i \u0111\u01a1n Ch\u1edd thu COD<\/b><\/h6>\n<p>Sau khi ng\u01b0\u1eddi mua \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng, \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1eeb tr\u1ea1ng th\u00e1i <b>\u0110ang giao h\u00e0ng<\/b> th\u00e0nh <b>Ch\u1edd thu COD.<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/8-1.png\" alt=\"\" width=\"960\" height=\"919\" \/><\/p>\n<p>Ch\u1ecdn h\u00ecnh th\u1ee9c thanh to\u00e1n v\u00e0 nh\u1ea5n <b>Thu COD<\/b> \u0111\u1ec3 ho\u00e0n th\u00e0nh \u0111\u01a1n h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/10-1.png\" alt=\"\" width=\"498\" height=\"267\" \/><\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 6: Tr\u1ea1ng th\u00e1i \u0111\u01a1n ho\u00e0n th\u00e0nh<\/b><\/h6>\n<p>Khi ng\u01b0\u1eddi mua \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng n\u1ebfu kh\u00f4ng c\u00f3 y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng, ho\u00e0n ti\u1ec1n th\u00ec \u0111\u01a1n h\u00e0ng s\u1ebd c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i <b>Ho\u00e0n th\u00e0nh.<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/11-1.png\" alt=\"\" width=\"960\" height=\"919\" \/><\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 7: Tr\u1ea1ng th\u00e1i \u0111\u01a1n th\u1ea5t b\u1ea1i<\/b><\/h6>\n<p>Tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi mua h\u1ee7y \u0111\u01a1n h\u00e0ng, sau khi x\u00e1c nh\u1eadn, \u0111\u01a1n h\u00e0ng s\u1ebd chuy\u1ec3n sang tr\u1ea1ng th\u00e1i <b>Th\u1ea5t b\u1ea1i.<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/h6-2.png\" alt=\"\" width=\"1326\" height=\"888\" \/><\/p>\n<h6><b>Tr\u1ea1ng th\u00e1i 8: Tr\u1ea1ng th\u00e1i \u0111\u01a1n \u0110\u00e3 chuy\u1ec3n ho\u00e0n<\/b><\/h6>\n<p>Khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng tr\u1ea3 l\u1ea1i, c\u1ea7n c\u1eadp nh\u1eadt ph\u00ed giao h\u00e0ng ho\u00e0n tr\u1ea3 cho \u0111\u1ed1i t\u00e1c.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/2024-01-18_20-06-43.png\" alt=\"\" width=\"498\" height=\"231\" \/><\/p>\n<p>Sau khi c\u1eadp nh\u1eadt ph\u00ed ho\u00e0n th\u00e0nh c\u00f4ng, ch\u01b0\u01a1ng tr\u00ecnh chuy\u1ec3n sang tr\u1ea1ng th\u00e1i <b>\u0110\u00e3 chuy\u1ec3n ho\u00e0n.<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"\/v1\/wp-content\/uploads\/2024\/01\/2024-01-18_20-06-55.png\" alt=\"\" width=\"1326\" height=\"888\" \/><\/p>\n<h3><b>3. L\u01b0u \u00fd<\/b><\/h3>\n<div class=\"caution-title\" style=\"text-align: justify;\"><b>&#8211; V\u1ec1 th\u00f4ng tin kh\u00e1ch h\u00e0ng:<\/b> Hi\u1ec7n t\u1ea1i, ph\u1ea7n th\u00f4ng tin kh\u00e1ch h\u00e0ng bao g\u1ed3m T\u00ean, \u0111\u1ecba ch\u1ec9, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi mua TikTok Shop \u0111ang kh\u00f4ng c\u00f4ng khai m\u00e0 \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb theo \u0111\u1ecbnh d\u1ea1ng ***, do \u0111\u00f3 k\u00eanh c\u0169ng s\u1ebd \u0111\u1ed3ng b\u1ed9 c\u00e1c ph\u1ea7n th\u00f4ng tin \u0111\u00f3 gi\u1ed1ng tr\u00ean k\u00eanh ng\u01b0\u1eddi b\u00e1n.<\/div>\n<div><\/div>\n<div><em><strong>Ch\u00fac anh\/ch\u1ecb thao t\u00e1c th\u00e0nh c\u00f4ng!<\/strong><\/em><\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng TikTok Shop tr\u1ef1c ti\u1ebfp tr\u00ean ph\u1ea7n m\u1ec1m OCM m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng qua MISA eShop. 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